Procurement

• Manage all aspects of an assigned line of products including sales, purchasing, pricing and merchandising
• Develop strategic business plans for the assorted categories as assigned
• Develop sales, buying and profit plans to meet target sales and margin budgets
• Manage product mix: variety, selection and quality
• Develop and maintain retail and wholesale pricing programs which achieve specific gross profit and revenue goals
• Plan product promotions to achieve department objectives
• Develop and maintain category plan-o-grams and direct retail merchandising
• Manage inventory replenishment and investment buying
• Manage company and customer assets, store space, inventory, customer profit, and company profit
• Responsible for inventory management, ad coordination, price/data integrity, retail pricing and merchandising, vendor partnerships, market analyses, and gross margin control

National Category Manager

• Manage the production of customer bills and related correspondence (shut off notices, final bills, etc.) for all Eversource operating companies.
• Responsible for customer payments from various sources including electronic payment channels and pay agent transactions for all ES operating companies.
• Develop and manage the associated postage strategy to minimize the multi-million-dollar postage budget.
• Develop and manage the O&M/Capital budget for Payments and Bill Print and is responsible for variance reporting and projected year end expenditures.
• Manage the remittance deposit and customer payment reconciliation process in partnership with Treasury.
• Direct the development and implementation of work method standards and operating procedures to ensure achievement of the Payment & Bill Print Department’s goals and objectives.
• Build and maintain positive relationships with vendors including clear communication and feedback, regular meetings, and addressing any issues or concerns that arise.
• Monitor performance standards for customer operations and digital strategy vendors, including SLA reviews and vendor site visits.
• Manage vendor issues that negatively impact customer experience or Company operations including vendor and IT meetings, appropriate and timely communications to leadership and impacted areas, root cause analysis, and development of improved controls.
• Lead annual or bi-annual executive touchpoints between the Company’s senior leadership and vendor partner senior leadership teams.
• Present monthly to senior leadership on the status of vendor management related activities, including RFP status and vendor service strategy.
• Research and understand vendor capabilities within the digital and customer operations space of the utility industry; serves as a liaison between internal business partners and outside vendors to meet and discuss capabilities.
• Lead communication efforts in the event a vendor performance issue impacts customers or other areas within the Company.
• Propose process redesign and technology advancement, based on “best practice”, to improve business operations.
• Collaborate with Legal and Procurement to monitor internal practices and vendor compliance with various policies and regulations related to payment processing and non-public customer information.
• Prepare and propose financial requirements for budgeting process; support all aspects of project work for payments and print, monitor project milestones, project expenses, and analyze costs variances from budget.
• Participate in regular Request for Proposal (RFP) or sole sourcing activities, including developing requirements, statements of work, pricing models, performance metrics, bidder question responses, selection of candidates, evaluation of bids, contract award, contract execution, vendor build and onboarding, etc.
• Participate in contract negotiations ensuring the contract outlines the terms of the relationship and the obligations of both parties including: compliance with regulatory requirements, developing and implementing vendor performance metrics, vendor security and data privacy compliance.
• Develop and monitor key performance indicators to ensure operational effectiveness.
• Monitor and track operational productivity and benchmarks against best practice performance standards.
• Perform storm restoration and emergency assignment as necessary.
• Provide expert testimony for payment, print and vendor management related operations, including in-person and/or virtual hearings with state regulators.
• Respond to regulatory inquiries and provide data for rate case requests.

Manager, Payments, Print, Vendor Management

• responsible for setting and driving the enterprise sourcing strategy for Fidelity Investments in collaboration with our internal business partners
• leads end‑to‑end category management across a portfolio of spend
• drives measurable value creation and builds a high‑performing sourcing organization aligned to business priorities
• partners closely with executive stakeholders, finance, legal, risk, and business unit leaders
• ensures sourcing strategies enable growth, manage risk, and optimize total cost of ownership while maintaining strong vendor relationships, accountability and governance
• leads the development and execution of multi‑year category strategies aligned to business objectives, financial targets, and risk tolerance
• drives value creation through cost optimization, demand management, vendor innovation, and commercial excellence
• coordinates complex, high‑value sourcing initiatives including RFPs, negotiations, and vendor transitions

Vice President, Strategic Sourcing

• Lead sourcing and procurement activities across multiple categories of spend
• Negotiate pricing, contract terms, service level agreements, and renewal terms with vendors
• Build and maintain strategic vendor relationships to ensure competitive pricing and service quality
• Identify opportunities for cost savings, supplier consolidation, and improved procurement efficiency
• Conduct vendor evaluations, risk assessments, and performance reviews
• Maintain the system of records
• Manage procurement staff located in the United States and India
• Oversee contract lifecycle management, including contract creation, negotiation, execution, and renewals
• Manage procurement platforms and tools used for sourcing, vendor management, and contract tracking
• Develop and maintain procurement dashboards, KPIs, and operational reports
• Partner with Finance, IT, Legal, and operational teams to align procurement strategy with business priorities.

Procurement Manager

• Own the end-to-end vendor ecosystem across Claims, including TPAs, legal panels, and external service providers
• Lead vendor strategy, sourcing (RFPs), and selection aligned to the Claims operating model
• Drive vendor performance through KPIs, SLAs, and structured governance frameworks
• Manage commercial relationships, including contract negotiation, cost control, and spend optimisation
• Oversee legal panel and TPA performance, ensuring quality, compliance, and efficiency
• Partner cross-functionally with Claims, Legal, Compliance, Finance and Strategy
• Support M&A activity, including vendor due diligence and integration

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National Category Manager

Manager, Payments, Print, Vendor Management

Vice President, Strategic Sourcing

Procurement Manager

Manager, Claims Procurement – Vendor Management