Platform Engineer

• Design foundational patterns and guardrails for how EarnIn builds, evaluates, monitors, and deploys AI agents in production.
• Own agent governance, including model selection, evaluation frameworks, safety guidelines, and production observability.
• Establish infrastructure-as-code best practices for agentic systems, ensuring prompts, tools, and evaluation criteria are versioned, reviewed, and tested like critical components.
• Serve as architect in agentic cloud infrastructure, establishing best practices for production AI agents.
• Mentor senior engineers in advanced agentic patterns, LLM integration, and production prompt engineering.
• Lead cross-functional initiatives with engineering, product, security, and business teams to align agentic AI adoption with company objectives.
• Oversee large-scale, high-availability distributed systems on AWS, identifying and solving critical performance, scalability, and stability challenges.
• Use AI-driven observability and anomaly detection to anticipate failures.
• Lead the evolution of infrastructure-as-code and automation standards, incorporating agentic pattern recognition and automated remediation into operations.
• Shape the evolution of our developer control plane (Cortex) as an AI-augmented self-service platform where engineers interact with intelligent assistants.
• Drive AI-powered golden paths that encode platform standards, security policies, and best practices.
• Act as liaison between cloud operations, AI infrastructure, and business stakeholders.
• Develop documentation on agentic architecture, best practices, and operational procedures.
• Participate in and lead on-call rotations, using post-mortems as feedback loops for improving system reliability and agentic automation.

Staff Platform Engineer

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
• Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
• Proficient in utilizing all support tools and processes to resolve cases.
• Share best practices for the utilization and deployment of Varicent products.
• Support KPI targets (SLA, QA, Resolution, etc.).
• Available for scheduled weekend coverage for on call rotation.

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Staff Platform Engineer

Platform Support Engineer