Patient Care Coordinator

• Answer incoming phone calls as the practice's dedicated virtual receptionist
• Schedule, reschedule, and manage patient appointments and provider calendars
• Track, coordinate, and follow up on medication refill requests
• Respond promptly to patient emails and provide excellent customer support
• Prepare support letters for schools and camps regarding psychiatric assessments and activity restrictions
• Send manual appointment reminders until the transition to Healthy EMR is complete
• Coordinate administrative tasks with the in-house biller
• Perform accurate EMR documentation and patient data entry
• Maintain organized and up-to-date patient records
• Provide administrative and backend support for healthcare providers
• Assist with onboarding, workflow documentation, and knowledge transfer during the EMR migration from DrChrono to Healthy EMR
• Ensure compassionate, professional, and timely communication with patients and families
• Help maintain smooth day-to-day practice operations through effective organization and workflow management
• Serve as the primary point of contact by answering incoming patient calls
• Coordinate medication refill requests and ensure timely communication with providers and patients
• Manage provider calendars, appointment scheduling, reminders, and patient communications through phone and email

Virtual receptionist coordinating patient care for U.S. mental health practice

Mental Health Virtual Receptionist, Patient Care Coordinator

Virtual receptionist coordinating calls, appointments, refills, and records for a U.S. private mental health practice.
Supporting providers and the DrChrono-to-Healthy EMR migration remotely from the Philippines.

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Mental Health Virtual Receptionist, Patient Care Coordinator