Operations

• Design, implement, and continuously improve support processes, workflows, and operational standards.
• Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
• Drive initiatives to improve service quality, operational efficiency, and customer experience.
• Lead operational readiness for new product launches, feature releases, and organizational changes.
• Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
• Define and monitor key support KPIs.
• Build dashboards and reports to provide visibility into support performance and trends.
• Analyze operational data and present recommendations to leadership.
• Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
• Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
• Evaluate and implement new technologies, including AI-powered support solutions.

Support Operations Lead

• Partnering with Product and R&D leaders to build enablement plans, content, and frameworks for go-to-market teams.
• Establishing and tracking key execution metrics that reveal operational health and strategic progress across the business.
• Driving cost-reduction frameworks across cloud compute infrastructure while aligning resource allocation with corporate budget limits.
• Monitoring organizational AI usage, tracking consumption models, and implementing efficiency initiatives that optimize spend and ROI.
• Operating the planning rhythm across quarterly objectives, executive reviews, and cross-functional initiative tracking.
• Translating high-level strategy into concrete, measurable deliverables owned by accountable cross-functional teams.

Operations jobs in Israel

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Support Operations Lead

Director, Strategy and Operations