Operations

• Drive the implementation and maintenance of global capability building and organizational development agenda for Operations
• Ensure full alignment with IWS principles and business priorities
• Coordinate the global E&T pillar drumbeat, PDCA cycle, and follow-up of agreed workstream deliverables
• Guide the implementation of E&T Pillar standards, ways of working, tools, and procedures across regions
• Coordinate the ORG pillar drumbeat and PDCA process in line with the global pillar agenda
• Ensure maintaining the Operations Training Hub as a central repository for Operations learning materials
• Support improvements to all learning systems based on user feedback, adoption insights, and business needs
• Coordinate with regional and end-market E&T and ORG pillar teams to support deployment of global priorities

Global Operations Capability Building Manager

• Operation and maintenance of CI/CD pipelines
• Regular monitoring of SIEM events
• Maintenance of virtualization environments
• Regular checks of monitoring systems
• Inventory management of IT assets
• Regular planning and status meetings

IT Operations Engineer – Generalist

• Execute Change Frameworks: Apply consistent change management processes and tools (such as Prosci) to conduct impact analyses and develop comprehensive transition plans that maximize solution adoption.
• Collaborate Globally: Partner with cross-functional leadership and diverse global teams to align change strategies with broader business objectives and facilitate workshops that guide employees through organizational transitions.
• Drive Engagement & Learning: Design and deliver internal communications and targeted training programs to upskill employees, ensuring all team members are aligned with company values and new operational processes.

Change Manager – Deal Operations Center

• Lead the review of ATS pricing methodologies and strategies across the full portfolio
• Design, build, maintain, and continuously enhance pricing calculators for key ATS products
• Propose and implement improvements to simplify, standardize, and harmonize pricing approaches and tools
• Provide pricing governance, ensuring consistency, transparency, and adherence to established frameworks
• Develop a strong understanding of cost structures and margin drivers for ATS offerings
• Apply financial and analytical rigor to assess pricing viability, discounts, and profitability
• Partner with Sales to support strategic deal reviews , discounting processes, and approvals
• Act as a trusted advisor to commercial and sales leadership on complex pricing topics
• Lead the definition of business requirements for pricing automation initiatives
• Communicate clearly and confidently with senior stakeholders

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Global Operations Capability Building Manager

IT Operations Engineer – Generalist

Change Manager – Deal Operations Center

Senior Manager, Commercial Operations, Pricing