Operations

• Team Coordination & Facilitation: Facilitate team meetings (daily standups, planning & prioritization sessions, retrospectives, design reviews and staging demos), coordinate delivery efforts through regular team planning meetings, identify blockers and drive resolution by engaging appropriate cross-functional team members.
• Jira Administration & Work Management: Own and maintain the team’s Jira board, workflows, and backlogs. Assess, triage, organize, and prioritize incoming requests. Ensure work is appropriately documented, estimated, assigned, and tracked. Monitor ticket progress and proactively follow up on overdue or blocked work. Maintain backlog health and ensure priorities align with business objectives. Develop and maintain dashboards and reporting to provide visibility into team progress.
• Intake & Workflow Operations: Oversee stakeholder request submission workflows. Establish and maintain operational processes for work moving through the delivery lifecycle. Ensure pre-development requirements are completed before work enters development, including: design, copywriting and development readiness. Coordinate handoffs between functional teams to ensure smooth execution. Accountable for validating that releases were successful through manual verification in production.
• Capacity Planning & Reporting: Track team capacity, utilization, and delivery timelines. Monitor project milestones and delivery commitments. Produce regular reports on: Team capacity, delivery timelines & work-in-progress levels. Provide the Koodo team’s Manager and Marketing Managers with clear visibility into delivery status and risks.
• Process Improvement: Continuously evaluate team workflows and identify opportunities to improve efficiency. Recommend and implement process improvements to increase delivery velocity and predictability. Develop best practices for work intake, prioritization, and cross-functional collaboration. Champion operational excellence and data-driven decision making.

Delivery Operations Manager

• - We’re looking for a sharp, empathetic, and highly organized Law Firm Operations Manager who excels at cultivating strong, trust-based client relationships while managing the onboarding process with confidence and professionalism.
• - You will guide clients through onboarding with a thoughtful, consultative approach, ensuring their needs are understood and addressed while setting clear expectations. Your focus will be on creating a positive, supportive experience that builds confidence, fosters long-term collaboration, and lays the groundwork for sustained client success.

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Delivery Operations Manager

Law Firm Operations Manager