Onboarding Specialist

• Own the onboarding lifecycle: Manage and coordinate all aspects of new property onboarding, ensuring each home transitions smoothly from signed contract to live listing.
• Be the point of contact: Serve as the primary liaison between homeowners and AvantStay’s internal stakeholders, ensuring clear, timely, and proactive communication throughout the process.
• Leverage tools and systems: Utilize AvantStay’s tech stack, dashboards, and project management tools to track onboarding progress, manage tasks, and surface risks proactively.
• Drive accountability: Collaborate with Field Operations, Market Leaders, and other cross-functional teams to keep tasks on schedule and ensure any issues are resolved quickly.
• Champion process automation: Identify and help implement opportunities to automate repeatable onboarding tasks in partnership with relevant teams.
• Use data to drive decisions: Analyze onboarding metrics to identify trends and recommend improvements for greater efficiency and homeowner satisfaction.
• Manage updates and reporting: Provide regular updates on onboarding progress, key milestones, risks, and contingency plans to leadership.
• Ensure compliance: Monitor contractual obligations and ensure that both AvantStay and homeowners meet agreed-upon requirements, including maintenance and vendor services.
• Continuously improve: Analyze processes and industry trends to recommend and implement improvements for greater efficiency, quality, and homeowner satisfaction.
• Uphold quality standards: Ensure all properties meet AvantStay’s brand standards before they’re listed for guests.
• Lead special projects: Take on additional onboarding and operational initiatives as assigned.

Onboarding Specialist · Mexico Jobs