Network Operations

• Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols
• Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures
• Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests
• Makes necessary changes to enterprise storage systems based on established protocols and requests
• Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols

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Network Operations Center Technician