Network Operations

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs
• Proposing corrective actions for recurring issues
• Management of the NOC team and ability to analyse quality
• Tools Systems for receiving activity and tasks, incident management and BTPs: iGRI Network Element Management Systems: those specific to the relevant RAN manufacturers
• Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA

NOC Engineer, RAN Mobile

• Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

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NOC Engineer, RAN Mobile

Network Ops – Observability Architect