Network Operations

• Oversee provider maintenance intake and inventory by assessing current and projected workload, projects, and enterprise initiatives; recommend and execute resource alignment to meet demand.
• Serve as a subject-matter expert for HCP data operations, market structures, and provider data-loading tools.
• Lead team performance against quality, productivity, and turnaround-time objectives; support resolution of complex data issues and proactively mitigate operational risk.
• Monitor operational health through consistent use of tracking and reporting tools; analyze trends in volume, aging, quality, and throughput to identify risks and continuous-improvement opportunities.
• Partner with Quality to identify error trends, drive defect reduction, and implement process improvements that improve accuracy and compliance outcomes.
• Collaborate with Automation, Solutions, and Technology teams to responsibly deploy efficiency and automation solutions, ensuring accuracy, scalability, and alignment with network, market, and group-loading requirements.
• Partner with solutions teams to monitor post-deployment performance, validate expected outcomes, and drive value realization across efficiency, automation, and transformation programs.
• Enable strong global service partner performance by partnering on operational readiness, clarity of expectations, and ongoing performance oversight aligned to quality, productivity, and turnaround-time outcomes.
• Lead root-cause triage for performance issues, inventory challenges, or quality defects in partnership with global service providers and matrix teams; drive corrective actions and preventative improvements.
• Partner with solutions, automation, and global service teams to identify, deploy, and sustain efficiency improvements; support adoption while monitoring impact to operational health, quality, and value realization.
• Provide oversight for initiatives requiring onshore PIDM resources by managing milestones, delivery timelines, and resource utilization; serve as project lead as needed.
• Establish and maintain strong partnerships with Provider Services, Contracting, Network Solutions & Development (NS&D), Quality, and other matrix stakeholders to support execution of the provider data strategy.
• Provide clear, concise status updates to leadership on operational performance, risks, and initiative progress.

Network Operations Manager

• Define, document, and maintain business capabilities, including scope, intended usage, guardrails, quality standards, and business rules aligned to enterprise capability frameworks.
• Represent assigned capability domains and partner with Capability Experts to support capability maturity assessments, gap identification, and roadmap recommendations.
• Define and document business requirements, quality controls, and usage standards needed to support evolving business and market needs.
• Analyze intake and change requests to assess capability impact, dependencies, risk, and alignment with current priorities and future business needs.
• Partner with delivery teams to ensure capabilities are implemented in alignment with defined business intent, acceptance criteria, and expected outcomes.
• Support operational teams with business definition, interpretation, and correct usage of provider data and network capabilities.
• Actively participate in workgroups and governance forums focused on capability definition, data standards, usage rules, and consistency of outcomes across consumers.
• Partner with provider data users to promote accurate application, consistent usage, and shared understanding of capability behavior and limitations.
• Monitor capability performance, adoption, and data quality; respond to and resolve escalated issues impacting integrity, consistency, or usability.
• Identify risks, constraints, and barriers that could impact capability maturity, adoption, or delivery; develop mitigation or contingency approaches.
• Escalate issues and risks as appropriate with clear context, impact analysis, and recommended actions.
• Develop and deliver concise, audience‑appropriate communications and reporting on capability status, risks, and progress toward goals.
• Identify opportunities to improve capability efficiency, scalability, automation, and administrative effectiveness to support cost reduction and competitive differentiation.
• Holistically manage capability implementation and adoption through delivery, rollout, and ongoing operational use.
• Partner with matrixed organizations to coordinate initiatives and ensure actions are aligned across portfolios and domains.

Senior Network Operations Advisor

• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Perform shift work in support of 24x7x365 Network Operations Center
• Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Monitor network performance and availability 24/7
• Respond to and resolve network incidents and outages as required per SLAs
• Perform routine maintenance and upgrades on network systems
• Configure and manage network devices (routers, switches, firewalls, etc.)
• Implement and maintain network security measures
• Create and maintain network documentation and standard operating procedures
• Collaborate with other IT teams to resolve complex issues
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Works individually and actively participates on integrated teams.
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Clearly communicates, verbally and written

Network Operations Center Engineer, Tier 2

• Provide Network Support services for a Department of Defense (DoD) Senior Leader Network
• Optimize system performance with quick and independent decision making skills
• Manage WAN router, switch, and other networking configurations
• Assist in subscriber frequency planning based on approved Discovery Frequency of Day
• Monitor RF Connections and links and update or independently advise when appropriate
• Manage SATCOM RF resources by monitoring frequencies, power control, and hand-offs
• Perform post-mission analysis to assess performance against requirements
• Operate computer network equipment to ensure network systems are available 24/7

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