Network Operations

• Leadership over the Network Operations Centre supporting Canada, US and International Network Services.
• Responsible for Monitoring, service restoration, and day-to-day Network Operations activities.
• Manages 7/24/365 network operations to run the mission-critical systems for the company.
• Provides Help/Service Desk support and coordinates Incident Management.

Director of Network Operations

• Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
• o Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
• o Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
• o Logging all health alerts within the NOC’s ticketing database
• o Updating tickets to keep their status current
• o Creating and maintaining tickets for customers who purchased the Field of View Service
• Ensure the Health Scan’s product to customer mapping is correctly configured
• Participate in maintenance and administration of the NOC reporting and tracking database
• Work independently through verbal/written instructions from management
• Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
• Other related duties incidental to the department.
• Ensure to remain updated on all the latest training on March products and solutions
• Escalate problems/issues to NOC Level 2 team when required
• Perform IP Camera firmware upgrades as required

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Director of Network Operations

Network Operations Centre – Support Specialist, Tier 1