Network Engineer

• Work with stakeholders to gather requirements
• Design and implementation of network solutions (as a part of the Network Engineering team)
• Maintain and update detailed network documentation
• Provide escalation point for resolving complex problems requiring advanced skills and research capability
• Maintain vendor relationships and ensure compliance with licensing and support agreements
• Manage projects utilizing remote hands vendors and internal staff
• Provide support knowledge sharing, authoring, and maintenance of system run books and documentation
• Independent worker who drives work to completion based on pre-devised project plan
• Communication with customers and team members throughout project assignments; reports back progress through project management system at regular intervals.
• Support 24x7 Network Operations and on-call activities.
• Perform incident and change management according to ITIL processes.
• Provide timely updates to stakeholders until service restoration is complete.
• Prepare the incident report (RCA) and recommend long-term improvements to prevent recurrence.

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Network Engineer

Senior Network Engineer