Insurance

• Lead delivery across key insurance domains including Policy Administration, Claims Management, Underwriting, Billing, and Distribution.
• Drive business outcomes such as claims leakage reduction, faster FNOL-to-settlement cycles, underwriting accuracy, and improved policy servicing efficiency.
• Ensure alignment of all engagements to insurer KPIs including operational cost, customer satisfaction, and regulatory obligations.
• Establish and govern delivery frameworks aligned to APRA, ASIC, and other regulatory requirements.
• Proactively manage delivery risks including data privacy, compliance, and operational resilience risks.
• Act as senior escalation point for complex delivery or client issues.
• Drive programmes across core insurance platforms (e.g., Guidewire, Duck Creek, Sapiens) and ecosystem integrations.
• Lead adoption of cloud (AWS/Azure/GCP), digital platforms, and API-led architectures across insurance portfolios.
• Accelerate transformation through AI/GenAI use cases such as claims automation, fraud detection, underwriting decisioning, and customer service virtual assistants.
• Own delivery performance including margin, utilisation, and productivity across the portfolio.
• Leverage industrialised delivery models, automation, and reusable assets to improve efficiency and scalability.
• Ensure all programmes meet contractual commitments, SLAs, and commercial targets.
• Build strong relationships with CIO, COO, Claims, Underwriting, and Operations leaders within client organisations.
• Act as a trusted advisor on insurance transformation and technology innovation.
• Enable delivery-led growth, identifying opportunities for additional programmes and services.
• Lead global delivery teams (onshore/offshore), ensuring high performance and engagement.
• Mentor leaders and create a culture of continuous learning and innovation.

Delivery Executive – Insurance

• Assist in documenting integration workflows, field mappings, payload structures, and error-handling requirements under the direction of the Senior Analyst.
• Review API documentation, webhook configurations, and event-driven specifications to support integration design and client guidance.
• Help prepare functional integration specifications, sequence diagrams, and technical documentation for engineering and implementation teams.
• Support clients in understanding API usage, authentication methods, rate limits, and integration best practices.
• Lead data discovery and profiling activities—reading and interpreting legacy data structures, identifying data quality issues, and documenting migration scope and complexity.
• Build and maintain detailed data mapping documents that define source-to-target field relationships, transformation rules, data type conversions, and handling of null or invalid values.
• Translate mapping analysis into clear validation criteria and reconciliation checklists for use during mock conversions and UAT cycles.
• Execute test scripts and data reconciliation queries during mock conversion cycles, documenting results and surfacing discrepancies for resolution.
• Document migration cutover plans and coordinate with data engineering teams during execution phases.
• Participate in requirements elicitation sessions with clients and internal stakeholders to capture integration and data migration needs.
• Assist in translating business requirements into user stories, acceptance criteria, and functional specifications.
• Conduct gap analysis between client requirements and platform capabilities, documenting findings for Senior Analyst review.
• Maintain and update requirements documentation and change request logs throughout the project lifecycle.
• Partner closely with the Senior Business Analyst / Integration Analyst, engineering, QA, and implementation teams to ensure documentation accuracy and project alignment.

Integration Analyst – Insurance

• Lead and manage data assurance engagements, ensuring high-quality delivery that meets client expectations and regulatory standards
• Coach and develop audit teams, fostering technical excellence and professional growth
• Engage with clients to understand their data environments, identify risks, and recommend improvements in data quality and governance
• Drive continuous improvement initiatives in data assurance methodology and client service delivery

Data Assurance

• Deliver assurance services to multinational clients across a variety of sectors.
• Support Project Managers in the independent verification of GHG/ESG information, sustainability‑linked financial instruments, and product‑level claims.
• Contribute to high‑quality assessments that uphold ERM CVS’s reputation as a trusted global verification body.
• Build strong capability in sustainability assurance standards, environmental data methodologies, and emerging regulatory frameworks across APAC.
• Strengthen client relationships through clear communication, reliable delivery, and a commitment to quality.

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