Infrastructure Engineer

• Carry out the tasks assigned by the Systems Manager (V2)
• Build and set up new development tools and infrastructure (V1,V2,V4)
• Understand the needs of stakeholders and convey them to developers (V1, V2, V3, V4)
• Work on ways to automate and improve development and release processes (V1, V2, V4)
• Ensure that systems are safe and secure against cybersecurity threats (V1, V2, V3, V4)
• Participate in compliance and certification initiatives (V1, V2, V4)
• Identify technical problems and develop software updates and ‘fixes’ (V1, V2, V3, V4)
• Monitor the status of systems in operation, detect failures, bottlenecks or other incidents (V1, V2, V4)
• Work with software developers and software engineers to ensure that development follows established processes and works as intended (V1, V2, V3, V4)
• Plan out projects and be involved in project management decisions (V1, V2, V3, V4)
• Participate in the daily stand-up meetings, retrospectives and other meetings involved in the SCRUM process (V1, V2, V3, V4)
• Collaborate with the Support, QA, delivery, partner services and analytics teams (V1, V2, V3, V4)
• Track and log the time spent in the different tasks assigned (V2)
• Use AI coding assistants and agentic tools (e.g. Claude / Claude Code, Copilot, Cursor) to accelerate authoring and review of IaC, deployment scripts, and automation — applying human judgment to validate output before it reaches production (V1, V2, V4)
• Apply AI to operational signals — log, metric, and trace analysis, incident triage, and root-cause investigation — to detect failures and bottlenecks faster (V2, V3, V4)
• Build and maintain AI-assisted automations in pipelines, runbooks, and internal tooling (e.g. LLM-driven checks, summarization of alerts, automated documentation) (V1, V2, V4)
• Use AI tools responsibly and securely: never expose secrets, credentials, or customer data in prompts, and follow established data-handling and compliance practices when working with AI services (V2, V3, V4)
• Contribute to team-wide AI adoption by sharing effective prompts, workflows, and patterns, and helping raise the team's overall AI fluency (V1, V4)

• Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure
• Contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems
• Long-range strategic planning of IT infrastructure and operational execution
• Involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front
• Handling client expectations and internal challenges
• Working closely with Architects, Technicians, and PMs throughout the lifespan of a project

Infrastructure Specialist

• Take the lead on scaling our operational resilience as we grow.
• Own the stability, observability, and debugging workflows that keep our systems running smoothly.
• Be the go-to person for untangling complex failures in real time.
• Design tools that turn chaos into clarity, helping us shift from reactive to proactive operations.
• Shape how reliability is done - reducing incident load, building internal tooling, and directly improving developer focus and system uptime.

• Maintain and enhance the infrastructure for cybersecurity operations
• Orchestrate infrastructure to keep systems protected from adversaries
• Safeguard computer systems, networks, and data from unauthorized access and theft
• Preserve the integrity of IT infrastructure and the sanctity of data

Cybersecurity Infrastructure Specialist

• System administration, monitoring, upgrading, maintenance, installation, setup, configuration, testing and deployment of systems within Windows, Linux, and Cloud environments.
• Ensure security hardening of systems and critical patches are being applied as necessary.
• Maintain security, Antivirus and business continuity strategies.
• Deploy and manage Solutions’ operating system including Windows and Linux Servers.
• Ensure the highest levels of applications and infrastructure availability.
• Design and Manage backup/Restore operation.
• Maintain and configure backup policies and redundancy strategies.
• Manage monitoring systems.
• Work closely with Clients and 3rd parties on infrastructure related planning and operation.
• Generate and create reports/Documents for clients.
• Manage Relationship with the Global Infrastructure teams.

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