Implementation Specialist

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Identify and work with sales on opportunities for account expansion post go-live.

Implementation Manager, Bilingual (English/French)

• Integrated into the Application Services department and under the supervision of an Cluster Lead, the overall responsibility of an SAP Payroll Implementation Consultant is to support our outsourced clients as follows:
• Customer facing - take requirements from customer.
• Lead the Payroll project implementation throughout the different phases of the project.
• Provide application support and implementation consultancy through advice, guidance, and appropriate technical activities.
• Generate easy-to-maintain error free implementations and customizing respecting Strada best practices.
• Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
• Provide documentation (both technical and functional) on work packages implemented.
• Manage personal daily priorities and support to project priorities - ensure deadlines are met.
• Regularly report on status and progress to the Team/Project Manager.
• Maintain internal and external contact and communication channels at an appropriate level.
• Communicate status, resolution, and root cause of assigned issues.
• Understand the general flows in HR and the SAP HR architecture.
• Respect project timelines and ensure the proper delivery of assigned work package implementations.

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Implementation Manager, Bilingual (English/French)

SAP HCM Payroll Implementation Consultant