Implementation Specialist

• Architecting a Multi-Product Engine: Shift from a single-product tool to a self-serve platform for 10+ services, building the billing and configuration logic that allows any customer to go live without manual intervention.
• Balancing Enterprise & Scale: You’ll solve the tension between bespoke "whale" account requirements and a high-volume self-serve funnel, designing abstractions that satisfy complex SLAs without sacrificing platform speed.
• Modernizing while Shipping: You will strategically rebuild 6-year-old legacy systems—specifically our high-traffic session list and decision profiles—ensuring our core infrastructure stays as modern as the new features we ship.
• Engineering Cross-Team Alignment: As the entry point for Identity, Fraud, and Trust teams, you’ll coordinate how their products live in the portal, ensuring architectural consistency and code quality across the entire portfolio.
• Amplifying Delivery with AI: You’ll help the team scale beyond its headcount by championing AI-enhanced workflows, turning "big ambitions" into reality through smarter automation and iterative, independent delivery.

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Senior Software Engineer, Customer Portal