Implementation Specialist

• Design, implement, test, deploy, and document solutions using the Stonebranch family of products that meet business specifications and follow best practices.
• Design solutions using our UAC controller and its respective integration tools.
• Be a team player working directly with one or more Solution Engineers responsible for installing and deploying the software in the client infrastructure.
• Apply technical expertise to investigate and resolve software issues (troubleshooting & bug fixing).
• Understand, respect, and help enforce our Project Management practices.

Implementation Engineer – Autosys

• Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms.
• Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions.
• Strong knowledge in CISCO UCCE, WEBEX Connect and Java.
• Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
• Partners with the Business and Service Delivery team to assist with new Program solutions.
• Responsible for Engineering design documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team.
• Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
• Manages vendors on escalated issues and projects specific to your area of influence.
• Interacts directly with client related to issues, problems, or overall design.
• Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence.
• Willingness and ability to cross train others in the varying technologies related to area of influence.
• Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.

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Implementation Engineer – Autosys

Implementation Engineer, Cisco, Omnichannel CX