IT Support

• Support and maintain the daily operations of the data center, including the monitoring of hardware, network, power, and cooling
• Provide support for Server, Storage, Network, and Backup Services Team on connection planning, hardware installations, cabling, troubleshooting and hardware decommissioning
• Serve as a point of contact for service-related issues in the data center, including equipment failures, environmental issues, or connectivity problems
• Coordinate internal and external service requests, including provisioning of new systems, maintenance tasks, and infrastructure changes
• Monitor the health and performance of critical infrastructure, networks, and systems within the data center using monitoring tools and software

IT Specialist

• Serve as the primary IT representative at the site, delivering hands-on support across end-user devices, applications, and collaboration tools, while owning end-to-end IT request management, user communication, and coordination
• Diagnose and resolve user issues related to connectivity, system access, and application usage, coordinating with Service Desk and specialist teams and escalating complex issues where required
• Maintain high-quality ticket management in ServiceNow, ensuring accurate documentation, categorization, and closure
• Support business-critical activities, including meeting room technology, audiovisual setup, and conferencing services
• Oversee IT asset lifecycle management, including inventory control, deployment, refresh, and decommissioning, while ensuring timely provisioning of devices and access to support onboarding and organizational changes
• Provide guidance on IT tools, systems, and standard practices to enable effective adoption and utilization of Microsoft 365 and collaboration platforms
• Deliver responsive, professional, and user-centric IT support, ensuring a consistent, reliable, and high-quality service experience at the site
• Build strong, trust-based relationships with users and stakeholders to proactively identify opportunities for improving service quality and enhancing user experience
• Act as a key IT touchpoint at the site to understand business needs, operational challenges, and identify gaps in technology support
• Capture and consolidate user feedback and recurring issues into actionable insights, supporting continuous improvement and alignment through established intake and governance processes
• Support the rollout, adoption, and stabilization of IT tools, services, and enhancements within the business
• Adhere to Dentsply Sirona’s IT policies, standards, and governance frameworks, ensuring compliance with SOX, FDA, and regulatory requirements
• Support implementation of IT security practices including access control and endpoint compliance

IT Support jobs in Singapore

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IT Specialist

IT Specialist