IT Support

• Join the Employee IT support team within Digital Workplace in SEB Technology
• Provide a single point of contact IT support service for SEB Group employees across 20 countries globally
• Assist employees by resolving their daily IT issues, collaborating with professionals

IT Support Specialist

• Support users with their requests and issues, generally second line and up.
• Own and manage the onboarding and offboarding process for users.
• Set up and maintain user accounts in Microsoft 365 and Entra.
• Take care of delivering hardware like laptops and mobile phones, making sure everything is ready for a smooth start.
• Improve repetitive work—automate where it makes sense (PowerShell/Graph).
• Collaborate on maintenance and small improvements that add real value.

IT Administrator

• Maintain, monitor, and optimize internal IT systems, networks, and hardware
• Set up, configure, and manage devices, software, operating systems, and accounts
• Proactively diagnose and troubleshoot technical issues, ensuring business continuity
• Automate repetitive tasks and manual processes to improve efficiency and reduce errors
• Implement IT infrastructure upgrades, software patches, and system configurations
• Contribute to IT security initiatives and internal policy enforcement
• Support team members with hardware, software, and account-related issues
• Collaborate on IT documentation, knowledge base, and operational processes
• Participate in change management and continuously improve internal IT practices

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

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IT Support Specialist

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