IT Support

• Providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls.
• Conducting expert triage and efficiently managing the resolution of customer service tickets.
• Maintaining proactive communication with customers during outages and service activities.
• Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
• Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
• Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
• Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.

Senior Helpdesk Specialist

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Lead multiple concurrent technology initiatives including SaaS implementations, cloud migrations, system integrations, and custom application development
• Develop deep understanding of solution architecture, technology stack, integration points, and deployment models to effectively manage delivery risk
• Partner closely with Engineering and Architecture to align scope with technical design and feasibility
• Ensure environments, dependencies, APIs, data flows, and infrastructure considerations are reflected in delivery plans
• Anticipate technical risks including integration complexity, performance, security, and scalability concerns
• Define and document scope, assumptions, constraints, technical dependencies, and measurable success criteria
• Build integrated project plans that reflect application, infrastructure, data, and security workstreams
• Develop effort estimates in partnership with engineering teams and manage critical path across technical components
• Maintain RAID and decision logs with clear mitigation strategies and technical impact assessment
• Drive structured governance including steering updates and executive decision forums
• Manage delivery across cloud platforms such as AWS, Azure, or GCP
• Lead SaaS platform implementations including configuration, integration, data migration, and vendor coordination
• Oversee custom software development lifecycles including requirements, design, build, testing, release, and stabilization
• Ensure alignment with DevOps practices including CI/CD pipelines, environment promotion strategies, and release management
• Coordinate integration patterns such as APIs, event-driven architecture, middleware, or ETL processes
• Develop and manage detailed project financials across CapEx and OpEx
• Manage vendor SOWs, delivery milestones, and performance accountability
• Ensure third-party deliverables meet technical and quality expectations
• Enforce quality gates across the SDLC including design reviews, code reviews, test strategy validation, and security reviews
• Ensure comprehensive testing coverage including integration, regression, performance, and user acceptance testing
• Confirm production readiness including monitoring, observability, rollback planning, and operational documentation
• Lead structured cutover and post-go-live stabilization
• Establish communication strategies appropriate to project size and technical complexity
• Provide clear, data-driven reporting that translates technical progress into business outcomes
• Present risks, tradeoffs, and architectural considerations with clear recommendations
• Influence technical and business stakeholders to maintain alignment and delivery momentum.

Senior IT Project Manager

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to: Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, Line of business support

IT Support jobs in Iowa

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Senior Helpdesk Specialist

IT Operations Project Manager

Senior IT Project Manager

Enterprise Architect

IT Support Desk Technician