Field Engineer

• Manage and complete assigned service requests according to scheduled priorities
• Maintain accurate and timely time entries and service notes
• Document progress, next steps, and outcomes clearly to enable seamless collaboration
• Escalate issues appropriately in line with established processes
• Identify opportunities for hardware refreshes and technology improvements
• Monitor and verify backup success across managed environments
• Ensure patching activities are completed and issues are resolved promptly
• Maintain device security through vulnerability remediation and patch management
• Support ongoing system health and operational reliability
• Respond to monitoring alerts and escalate incidents as required
• Investigate and resolve infrastructure and system issues
• Maintain and improve monitoring configurations to ensure effective coverage
• Leverage tools such as Microsoft Intune to improve consistency and efficiency
• Identify opportunities to automate repetitive tasks and reduce manual effort
• Contribute ideas that enhance service delivery and operational performance
• Communicate proactively with customers throughout the lifecycle of service requests
• Provide clear updates via phone, email, and collaboration channels
• Educate customers on technology best practices and support processes
• Deliver a professional and customer-focused support experience
• Coordinate with vendors and external partners to support client outcomes
• Communicate progress and technical requirements effectively
• Promote adherence to established operational and change management processes
• Build and maintain positive working relationships with external stakeholders
• Participate in change management activities and approvals
• Complete required change documentation and reviews
• Support change implementation while minimising risk and service disruption
• Ensure all changes follow established governance processes
• Collaborate closely with technical leadership and team members
• Provide regular updates on ticket progress and project activities
• Share knowledge, ideas, and recommendations for improvement
• Contribute positively to team discussions and operational planning
• Maintain accurate and up-to-date technical documentation
• Create documentation for new systems, processes, and solutions
• Develop user guides and knowledge base resources for repeatable tasks
• Ensure documentation standards are consistently upheld

Field Engineer jobs in Sri Lanka

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Centralized Service Engineer – L2