Field Engineer

• Responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications.
• Troubleshoot software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture.
• Team with Systems Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations.
• Provide weekly reports of activities and accomplishments.
• Utilize system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment.
• Provide as-built information for the final system documentation package.
• Perform onsite and remote configuration of network, server, RF, and databases, utilizing network design tools and customer input.
• Troubleshoot networks, servers, databases, and RF infrastructure using system logs and tools.
• Perform acceptance testing using product and system test plans.

• Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure).
• Maintaining, optimizing, testing, documenting, and supporting complex communication systems.
• Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation.
• Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues.
• Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations.
• Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN).

Field Service Technician

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system.
• Implement and assist with install of new equipment on site with customers, providing them on-site training and support.
• Sustain proficiency in all products and services that the company offers.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility.
• Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site.
• Develop and provide hands-on training courses at operations as required, specific to the equipment types and local needs.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.
• Review product prints and specifications.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Cooperate with technical team and share information across the organization.
• Identify Opportunities for Process Improvement.
• Build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficiently.

Senior Field Service Technician II

• Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Field Service Engineer

• Install, repair, and troubleshoot surface wellhead systems
• Provide industry-leading customer service
• Complete required documentation for records and reports
• Train and develop competencies of technicians
• Conduct investigations for service quality issues

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