Field Engineer

• Provide high quality technical support for Alcon customers and Alcon sales & marketing departments.
• Manage a territory from technical, customer satisfaction and service perspective to cover New Zealand South Island.
• Carry out new equipment installations in consultation with the customer & sales force.
• Perform Repairs, Planned Maintenance plus submission of documentation on time with attention to detail and with proper consultation with the customer.
• Provide sales and marketing colleagues with support when required.
• Actively promote and sell Alcon Service Agreements.
• Understand and adhere to all quality and ISO requirements.

Field Service Engineer

• Promote the latest electronics technologies into customer designs to maximize Arrow’s electronics component content into projects that benefit our customers and will create new business for Arrow
• Understand customer needs and leverage Arrow’s engineering resources to facilitate solutions that bring value to customers
• Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation
• Technical collaboration & research with sales, other Arrow departments & Suppliers in support of customer designs
• Champion return on engineering investment, design support priorities, initiatives, and promotions
• Manage supplier and customer expectations by building and developing relationships
• Attend and actively participate in strategic branch meetings and quarterly reviews
• Develop and drive strategic technical plans by supplier line or customer solutions
• Participate in Arrow initiatives through branch training and customer calls
• Organize engineering customer events
• Confidence and ability to independently organize & present technical workshops with labs to audiences

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