Field Engineer

• Apoyarás al equipo comercial en visitas técnicas, ejecución de programas de servicio y desarrollo de nuevas oportunidades
• Realizarás auditorías en sitio, evaluaciones de sistemas y diagnósticos técnicos
• Gestionarás programas de suministro de químicos, asegurando disponibilidad y desempeño
• Identificarás problemas y liderarás soluciones técnicas con enfoque en confiabilidad y resultados
• Documentarás valor al cliente y participarás en iniciativas de mejora continua

Service Engineer

• Understand the customer's situation so that their experience with the product and the brand is positive.
• Execution of quotes for all product families that FE offers
• Support with physical tests of FE product to ensure its correct functioning.
• Development of commercial and technical presentations
• Remote technical support to clients from the sales team
• Technical follow-up to troubleshooting and problem resolution
• Extraordinary field visit to solve problems on site.
• Generate No-warranty reports for products claim on warranty process.
• Deliver a technical weekly activities report
• Support on calls with clients and end users for specific product questions.
• Support in review of new product that may present failures in the field and documentation of information.

Technical Service Engineer

• Lead complex installation, maintenance, and repair projects for customer-installed equipment, ensuring optimal performance and customer satisfaction
• Provide expert technical consultation, including commissioning, testing, and troubleshooting of sophisticated equipment systems
• Identify and recommend innovative product upgrades and solutions to enhance customer operations
• Mentor and share technical knowledge with team members while coordinating field service activities
• Develop and maintain strong customer relationships to drive service growth opportunities

Senior Field Service Engineer

• Atención de equipos en campo marca NCR – Retail y otras marcas, tanto de manera preventiva y correctiva
• Asegurando la calidad en la atención de cada actividad
• llenado de reportes / folios de atención de servicio
• Recuperación, retorno y entrega de partes
• Realizar comunicaciones con las diferentes áreas de la operación

Ingeniero de Servicio de Campo – León

• Provide on-site support to customers, including installation, configuration, maintenance, and repair of company and multi-vendor systems.
• Install and optimize hardware, software, and network configurations at customer sites.
• Diagnose and resolve technical and performance-related issues in analytical instruments.
• Perform preventive maintenance and corrective service activities.
• Advise customers on best practices for system use, maintenance, and configuration to improve performance and reliability.
• Proactively identify potential equipment or software issues to minimize downtime and ensure business continuity.
• Deliver fully integrated solutions (non-design role), including peripherals, communications, operating systems, and application software.
• Act as a technical resource for internal teams and manage product escalations when necessary.
• Collaborate cross-functionally with Support, Sales, Marketing, and R&D teams to deliver effective customer solutions.
• Provide technical training, workshops, and seminars for customers and internal teams.
• Train and mentor other field engineers when needed.
• Perform on-site calibration for high-volume customers.
• Support lead qualification activities when required.

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Service Engineer

Technical Service Engineer

Senior Field Service Engineer

Ingeniero de Servicio de Campo – León

Field Service Engineer, Chromatography and Spectroscopy