Field Engineer

• Responsible for Installation, Repair and Maintenance of Onto Innovation products, this includes Metrology and Inspection tools.
• Install new tools. Completing both Engineering and Applications tasks.
• Respond to down tool situations and requests for Maintenance when required.
• Provide correct documentation requested and feedback to the US factory as needed.
• Provide feedback to sales team as required. Helping provide possible leads for future sales.
• Providing Applications feedback in order to look at constant product improvement.

Field Service Engineer

• Preparing communication specifications
• Participating in specification-related meetings
• Conducting communication tests
• Performing software version upgrades
• Analyzing communication logs
• Report communication test results and communication issues to the U.S. team.

Field Service Engineer, Level 3

• Install and commission air treatment systems (filters, dryers, purification units) according to manufacturer procedures and safety standards.
• Conduct start-up testing, calibration, and system verification.
• Provide on-site training to customers on equipment operation and maintenance.
• Perform scheduled preventive maintenance, including filter replacements, system cleaning, leak checks, and performance inspections.
• Diagnose system issues and perform corrective repairs with minimal downtime.
• Document all maintenance activities and service findings in service reports.
• Conduct air quality testing (e.g., particle counts, oil content, dew point, ISO/JIS compliance checks).
• Operate and maintain test instruments and data loggers.
• Provide accurate test results and technical recommendations to customers and internal teams.
• Respond to customer inquiries and provide on-site/remote troubleshooting guidance.
• Work closely with sales teams to support technical evaluations, equipment audits, and upgrade proposals.
• Plan, schedule, and coordinate all service activities, including preventive maintenance and urgent repairs for air treatment equipment, focusing on compressed air dryers.
• Manage dryer service schedules, ensuring timely maintenance, inspections, and compliance with customer contracts and operational requirements.
• Coordinate and supervise third-party service vendors, ensuring vendor work meets company standards for safety, quality, and efficiency.
• Ensure proper handling of spare parts, tools, and service inventory. Maintain accurate service records, test results, field reports, and CRM updates.
• Provide feedback to engineering and product management regarding product performance, failure trends, and customer needs.
• Participate in training programs to stay updated on new technologies, tools, and procedures.

Senior Service Engineer

• Installation & Commissioning of air treatment systems according to manufacturer procedures and safety standards.
• Conduct start-up testing, calibration, and system verification.
• Provide on-site training to customers on equipment operation and maintenance.
• Perform scheduled preventive maintenance, including filter replacements, system cleaning, leak checks, and performance inspections.
• Diagnose system issues and perform corrective repairs with minimal downtime.
• Conduct air quality testing and provide accurate test results and technical recommendations to customers and internal teams.
• Respond to customer inquiries and provide on-site/remote troubleshooting guidance.
• Maintain a high level of professionalism and customer service standards.
• Ensure proper handling of spare parts, tools, and service inventory.
• Provide feedback to engineering and product management regarding product performance, failure trends, and customer needs.

Service Engineer

• Install and commission air treatment systems (filters, dryers, purification units) according to manufacturer procedures and safety standards.
• Conduct start-up testing, calibration, and system verification.
• Provide on-site training to customers on equipment operation and maintenance.
• Perform scheduled preventive maintenance, including filter replacements, system cleaning, leak checks, and performance inspections.
• Diagnose system issues and perform corrective repairs with minimal downtime.
• Document all maintenance activities and service findings in service reports.
• Conduct air quality testing (e.g., particle counts, oil content, dew point, ISO/JIS compliance checks).
• Operate and maintain test instruments and data loggers.
• Provide accurate test results and technical recommendations to customers and internal teams.
• Respond to customer inquiries and provide on-site/remote troubleshooting guidance.
• Work closely with sales teams to support technical evaluations, equipment audits, and upgrade proposals.
• Maintain a high level of professionalism and customer service standards.
• Ensure proper handling of spare parts, tools, and service inventory.
• Maintain accurate service records, test results, field reports, and CRM updates.
• Follow all safety, compliance, and quality protocols.
• Provide feedback to engineering and product management regarding product performance, failure trends, and customer needs.
• Participate in training programs to stay updated on new technologies, tools, and procedures.
• Support internal projects, field trials, and product demonstrations as needed.

• 当社化学分析機器である、LC,GC等のフィールドサービス業務全般。
• お客様先で、上記担当製品の装置の据付と操作説明、確立されているアプリケーションの検収を実施して頂きます。
• また、バリデーション作業と点検業務、故障診断と修理、サポート商品の販売促進など、幅広い業務をお任せいたします。

• フィールドサポート業務、装置の点検、修理対応
• お客様への説明、見積提示、価格交渉
• 当社取り扱い歯科用機器(歯科用診療治療台・CAD/CAM/CT装置・滅菌器他)の設置、および設置後の修理を含む技術サービス

Field Service Engineer, Nagoya

• 風力発電設備の保守・点検業務
• 風力発電機の修理・改良業務
• 顧客対応
• 外部業務委託先の手配と管理
• 予備品・消耗品・道工具管理

• Providing Field Support required to support distributors and end users in resolving complex issues
• Responding to troubleshooting calls and/or emails in a timely and responsible manner
• Case Escalation to Global Product Support Engineering and Service Hub as necessary
• Providing Service Training to distributors and end users in classroom training and onsite
• Managing Cases from Customers (RMA, Service & Support)
• Queue Management to reduce long running issues and drive KPI to manage the issues
• Maintain close relationship with distributor to work jointly to maintain customer satisfaction
• Coordinate local CSE, FSE and distributor to jointly resolve outstanding issues and cases management
• Able to navigate him/her in both domestic and global organizational matrix at the same time = drive things locally but aligned with global and APAC service team.

Lead Customer Service Engineer

• 顧客の保守契約に基づき、製品の保守・修理・技術サポートを通じて、医療現場の安全性と効率性向上に貢献する
• 基本的なシステム操作のトレーニングやトラブルシューティングを提供する
• トラブルや修理はテクニカルサポートやプロダクトサポートなどと連携しながら対応する
• チームや営業担当者と連携し、顧客満足度の最大化を目指して迅速かつ的確なサービスを提供する
• ダビンチ手術システムの安全な運用を支援し、医療従事者の業務負担軽減と患者の安全確保に寄与する
• 製品の保守の実施、及び手術や診断プログラムを含む基本的なサポートのニーズの把握
• テクニカルサポートや他のFSEのサポートを得ながら、高度なトラブルシューティングや技術 サポートを実施
• システムインストールおよびアップグレード作業(事前検証から納品まで一貫して担当)
• 必要に応じてマネジャーや他のFSEのサポートを得ながら、迅速かつプロとして万全のサービスコール対応の実施
• サービス契約や保証契約に沿ったサービスの提供
• 患者への影響や会社の戦略に基づいた、サービスコールの優先順位付け
• 営業担当やチームメンバーとの協業、エスカレーションの管理、優先事項の共有

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