Executive

• Responsible for a portfolio of customer accounts
• Manage client engagements and account development opportunities
• Develop budgets, timelines, and deliverables

Executive Consultant managing client accounts for OPEN MINDS Consulting Team

Senior Health Care Consulting Associate

Executive Consultant role at OPEN MINDS handling client engagements and account development. Focused on facilitating organizational growth in health care organizations with complex needs.

• Tutoring students in executive function skills
• Working in an online or school-based environment
• Collaborating with other educators and caregivers
• Providing support for students' academic needs
• Tailoring instruction to individual students' requirements

Executive Function Skills Tutor tutoring K-12 students in the US

Executive Function Skills Tutor – Online/School Hours

Executive Function Skills Tutor delivering online and school-based tutoring for students in grades K-12. Seeking state-certified teachers with flexibility in scheduling and a commitment to student success.

• Serve as the strategic lead and primary point of contact for complex client relationships
• Provide expert consultation on service enhancements
• Guide clients through strategic decisions
• Ensure exceptional client experience
• Cultivate long-term partnerships built on trust
• Assess client needs through strategic planning and consultations
• Recommend service enhancements and lead resolution of complex client issues
• Maintain expert-level knowledge of Vanguard funds and services

Relationship Executive managing institutional client relationships at Vanguard

Relationship Executive, Workplace Solutions

Relationship Executive serving as strategic lead for complex institutional client relationships at Vanguard. Providing expert consultation and managing long-term partnerships in financial services.

• Provide day-to-day supervision and oversight for the Member Experience Champion team
• Ensure effective management of complex, high-risk, and high-impact member escalations
• Support Champions as they resolve critical issues and act as escalation partners for leadership
• Assign cases, monitor daily escalation pathways, and ensure work progresses according to internal workflows, SLAs, and compliance requirements
• Provide ongoing coaching, feedback, and quality monitoring for Champions
• Review and approve written responses, case summaries, and documentation prepared by Champions
• Guide Champions in coordinating with clinical, operations, compliance, legal, and provider/network partners to resolve complex cases
• Coach Champions on advanced service recovery strategies and member communications
• Ensure Champions maintain accurate, consistent documentation of all escalations, outreach, findings, and resolution actions
• Provide routine updates to leadership on queue status, case aging, quality findings, and team capacity
• Lead efforts to enhance playbooks, templates, and knowledge resources

Supervisor for Member Experience Champion team managing escalations at SCAN

Supervisor, Executive Escalations

Supervisor for Member Experience Champion team at SCAN handling escalations and supporting resolutions. Overseeing service quality and fostering a culture of advocacy and excellence among team members.

• Customer Relationship Management: Cultivate and manage relationships with existing clients in the laboratory coagulation sector.
• Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base.
• Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly.
• Supply Chain Coordination: Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products.
• On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands.
• Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times.
• Product Expertise and Training: Maintain a comprehensive knowledge of laboratory coagulation products.
• Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings.
• Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions.
• Sales Presentations: Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio.
• Present break-even calculators to bring specialty testing on-site.
• Market Analysis and Strategy: Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space.
• Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion.
• Provide valuable insights to internal teams based on client feedback and market observations.
• Communication and Issue Resolution: Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns.
• Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement.
• Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans.
• Professional Development: Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation.
• Continuously enhance product knowledge and professional skills through ongoing training opportunities.
• Investigates and resolves customer challenges to ensure exceptional customer service.
• Provide capital equipment leads to Health System Executive colleagues as relevant.
• Assists customers with technical inquiries.
• Submit weekly and monthly reports as defined by sales management.
• Operate within defined budgets and strictly within accordance with Corporate policies and procedures.
• Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act.
• Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call,
• noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered.
• Advances Stago’s Value Proposition with customers across assigned territory.
• Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system.
• Assists with trade shows, symposia, and user groups (may be required to attend).

Sales Executive cultivating relationships in the laboratory coagulation sector.

Portfolio Partnership Executive

Sales Executive building client relations and driving product growth in laboratory coagulation market. Collaborating with internal teams to ensure client satisfaction and supply chain success.

Executive jobs in Pennsylvania

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Senior Health Care Consulting Associate

Executive Function Skills Tutor – Online/School Hours

Relationship Executive, Workplace Solutions

Supervisor, Executive Escalations

Portfolio Partnership Executive