Events

• Coordinate all aspects of group bookings, including reservations and onboard activities.
• Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
• Organize and oversee group events, ensuring all logistical details are executed flawlessly.
• Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
• Handle any last-minute changes or challenges, providing effective and prompt solutions.
• Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
• Maintain accurate records of group activities, requests, and special requirements.
• Ensure compliance with all guest service standards and protocols.
• Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
• Provide exceptional customer service to enhance group members’ overall experience.
• Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
• Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
• Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
• Manage VIP group requests, providing enhanced services to high-profile group guests.
• Collect and address feedback from group leaders and members to continually improve service delivery.

Groups and Events Coordinator

• Support admissions process, including reviewing applications
• Administer event systems and troubleshoot issues
• Support content and programming coordination
• Manage team inbox and respond to inquiries
• Assist with onsite logistics and real-time attendee support

Events jobs in Worldwide

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Groups and Events Coordinator

Associate, Senior Associate – Events Team