Events

• Build and manage event registration websites using Cvent and EventsAir
• Handle delegate concierge services, including responding to inquiries and providing event-related assistance
• Delegate Management, including managing registrations on Events Air, invoicing, delegate communication, emails and phone support.
• Manage and support attendee communications before, during, and after events
• Cross-check event documentation to ensure accuracy and completeness
• Compile and prepare event reports for internal teams and clients
• Support the Project Lead in delivering event requirements, with a focus on enabling more client-facing activities
• Assist in troubleshooting registration or system-related issues as needed
• Ensure a smooth and professional delegate experience throughout the event lifecycle

Event Concierge

• Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.
• Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.
• Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.
• Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.
• Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.
• Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.
• Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.
• Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Fraud and Loss Prevention Analyst

• Support Event Managers across multiple projects.
• Supplier & Logistics Coordination: Source and compare supplier quotes, manage bookings, track deliverables.
• Documentation & Operations Support: Draft risk assessments, prepare permit documentation.
• Budget & Cost Tracking: Track supplier costs against budgets, flag discrepancies.
• Systems & Workflow Management: Use Microsoft tools daily, maintain task tracking.
• Communication: Liaise with suppliers, attend video meetings with team.

Event Operations Coordinator

• Maintain and clean Capsule CRM by ensuring accurate, standardised contact and organisation records, including deduplication, data enrichment, tagging, and regular database updates
• Manage CRM workflows such as importing post-event data, building segmented lists, and creating and closing sponsorship opportunities to support sales follow-up
• Maintain structured sponsor and event data in Excel trackers (e.g., seating, VIP dinners, roundtables) and produce post-event sponsor networking summaries
• Support updates to Sales Prospectus materials, including sponsor and delegate logos, advisory board details, and testimonials
• Build and maintain WordPress event pages (speaker, agenda, sponsorship, advisory board, and thank-you pages), ensuring accuracy, brand consistency, and mobile responsiveness
• Create and manage Wufoo forms for RSVPs, speaker applications, and sponsor enquiries, including setup, testing, and data extraction
• Process invoicing and supplier billing in Xero, including delegate invoices, client setup, bill entry, payment tracking, and reconciliation support
• Produce post-event reporting such as delegate demographics, revenue tracking, survey insights, and year-on-year performance analysis using Excel
• Develop forward-looking revenue trackers for sponsorship and ticket sales
• Conduct delegate research and data enrichment using CRM history, LinkedIn, and tools such as Hunter or Apollo to verify and update contact information
• Clean, segment, and tag delegate lists for targeted sales and marketing campaigns, including resolution of bounced emails
• Provide general administrative and data support including Excel/CSV cleaning, CRM exports, shared drive organisation, and report formatting
• Use AI tools to streamline data processing, reporting, communication drafting, and workflow automation to improve efficiency and accuracy

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Event Concierge

Fraud and Loss Prevention Analyst

Event Operations Coordinator

Marketing and Events Coordinator