Ecommerce

• Help QA Shopify stores by hunting down bugs, inconsistencies, and broken experiences after major updates
• Dig into Shopify store issues together with the team — troubleshoot problems, identify root causes, test solutions, and help drive fixes through to resolution
• Be the team’s go-to support for solving day-to-day e-commerce issues, from quick fixes to unexpected problems that need fast and reliable solutions
• Keep product pricing, store information, and operational data accurate, up to date, and consistent across all stores
• Help bring new products and entire Shopify stores to life, from initial setup through launch.

Operations Intern

• Assist in planning and executing AI-enhanced email marketing campaigns across multiple e-commerce brands using Klaviyo.
• Support the setup of automated workflows, segmentation, and A/B testing to drive engagement and conversions.
• Collaborate with the senior team to implement AI tools for copy generation, audience targeting, and performance optimization.
• Manage and maintain email lists and segmentation to ensure precise targeting and healthy list performance.
• Support reporting and analysis of key campaign metrics to identify areas for improvement.
• Help maintain the email marketing calendar, ensuring timely execution aligned with brand goals and promotional schedules.
• Coordinate with design and content teams to ensure cohesive and engaging campaign output.
• Design and build email templates and campaign layouts aligned with brand guidelines.

Design & Email Specialist, Klaviyo – DTC E-commerce

• Manage apps end-to-end: install, configure, test, document, and audit quarterly
• Build and schedule recurring reports for marketing, finance, CS, and ops
• Own staff permissions, troubleshoot app conflicts, and liaise with vendors
• Build and maintain Flow automations: order tagging, customer segmentation, inventory alerts, fraud detection
• Apply clean conditional logic across Shopify data objects - orders, customers, products, metafields
• Document every workflow, test before going live, deactivate what's obsolete
• Maintain and extend scripts connecting Shopify, Google Sheets, Gmail, and other tools
• Work with REST APIs - handling requests, headers, auth, and JSON parsing
• Use AI to generate and iterate on code - then read it, verify it, and own what ships
• Keep a clean script inventory: owners, triggers, and dependencies documented
• Provision and revoke access across all platforms - clean, logged, and on time
• Maintain a central access matrix and run quarterly reviews
• Enforce least-privilege, 2FA, and secure credential sharing via NordPass
• Configure subscription products, billing cadences, and customer-facing flows
• Build retention logic: cancellation surveys, winback offers, save-the-sale sequences
• Test every customer journey end-to-end before launch
• Set up new hires across every platform and revoke everything fast when someone leaves
• Maintain role-based access templates so onboarding is never improvised
• Own the subscription register: every tool, cost, renewal date, and owner in one place
• Flag unused seats, price increases, and overlapping tools before Finance asks
• Negotiate with vendors, cancel trials, and cut what isn't earning its cost

IT Assistant, eCommerce

• Deliver friendly and solution-oriented support via phone, chat, and email
• Conduct structured phone interviews with potential customers to assess needs and recommend products
• Drive upsells by identifying value-aligned opportunities – no pushy tactics here
• Resolve customer issues with calmness, care, and follow-through
• Record feedback and flag trends to help the team improve our services
• Maintain a professional tone that reflects our brand values across all communication channels
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

Customer Support & Sales Agent, E-commerce

• Monitor and maintain inventory levels across multiple sales channels
• Keep stock aligned with demand and fulfillment needs
• Use AI tools to support forecasting, reporting, and data analysis
• Identify areas where AI improves speed, accuracy, or decision-making
• Work beyond basic tools like ChatGPT, exploring ways to integrate AI into daily operations
• Forecast demand based on sales trends and upcoming promotions
• Generate and manage purchase orders to keep inventory flowing
• Track inbound shipments and ensure deliveries arrive on time
• Stay in constant communication with suppliers and fulfillment partners
• Analyze product costs, inventory turnover, and purchasing trends
• Negotiate pricing and terms with suppliers to improve margins
• Turn inventory and purchasing data into clear insights
• Spot inefficiencies and fix them before they become problems
• Coordinate sourcing, sampling, and quality checks with internal teams
• Support influencer and creator shipments through strong coordination
• Prepare inventory and procurement reports that support decisions
• Keep data structured, clean, and easy to use

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Operations Intern

Design & Email Specialist, Klaviyo – DTC E-commerce

IT Assistant, eCommerce

Customer Support & Sales Agent, E-commerce

Inventory Specialist – DTC E-commerce