Ecommerce

• Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals.
• Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
• Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise.
• Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience.
• Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.

Ecommerce Account Manager – Native Mandarin Speaking

• Partner with Business Leaders: Serve as a trusted advisor to Marketing, Digital, and Member Experience leaders by delivering meaningful financial insights that support strategic business decisions.
• Drive Decision Support: Help leadership evaluate investments, staffing strategies, and operational tradeoffs through proactive financial analysis and scenario modeling.
• Business Case Development: Create ROI analyses, net present value models, and executive-level recommendations that support strategic initiatives and investments.
• Perform Scenario Modeling: Develop financial scenarios that help leaders assess funding priorities, operational changes, and growth opportunities.
• Analyze Capacity & Productivity: Evaluate staffing efficiency, productivity metrics, and delivery economics to optimize organizational performance.
• Support Financial Planning: Lead forecasting, budgeting, and financial planning activities across assigned portfolios and cost centers.
• Develop Executive Narratives: Translate complex financial data into concise, compelling executive-level presentations and financial storytelling.
• Prepare Financial Reporting: Deliver monthly reporting packages, variance analysis, and actionable business insights that support leadership visibility and decision-making.
• Improve Finance Processes: Identify opportunities to simplify, standardize, and improve Finance partnership processes across Marketing and operational teams.
• Drive Cross-Functional Collaboration: Partner across Finance and business teams to improve consistency, reporting efficiency, and strategic alignment.
• Support Portfolio Consolidation: Assist with consolidation and reporting preparation across multiple business portfolios and initiatives.

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Ecommerce Account Manager – Native Mandarin Speaking

Senior Financial Analyst – Member & Digital Experience