DevOps Engineer

• Lead the Platform Evolution: Design and operate our Kubernetes ecosystem (GKE, multi-cluster) focusing on high availability and zero-downtime operations.
• Build "Paved Roads": Own and evolve our PaaS strategy, using GitOps (ArgoCD) and CI/CD (GitLab) to empower domain teams to deploy independently.
• Architect Reliability: Define and implement our observability strategy across metrics, logs, and tracing (Prometheus, VictoriaMetrics, OpenTelemetry).
• Drive Infrastructure-as-Code: Lead the automation of our infrastructure using Terraform, ensuring all resources are standardized and version-controlled.
• Own the Error Budget: Partner with engineering teams to establish and manage SLOs, SLAs, and incident management frameworks.
• Disaster Recovery Mastery: Design and participate in regular DR drills, implementing blue/green and active/passive strategies across regions to ensure service continuity.
• Innovate Operations: Proactively apply AI-driven approaches to improve operational efficiency and automated bottleneck detection.

Senior Site Reliability Engineer, SRE

• Design, implement, and maintain CI/CD pipelines (Bitbucket Pipelines, etc.)
• Automate infrastructure using tools like Terraform, Ansible, OpenStack
• Set up monitoring, alerting, and observability (Prometheus, Grafana, ELK, etc.)
• Optimize build, test, and deployment processes for speed and reliability
• Work with developers to ensure packages are production-ready
• Drive improvements in system performance, security, and scalability
• Deliver the full virtualization-targeted Linux distribution
• Support incident response and post-mortem processes

Senior DevOps Engineer

• Manage and improve CDN configuration including caching rules, redirects, and traffic routing across a globally distributed edge
• Triage CDN related production issues through log analysis and performance investigations for high traffic events
• Review merge requests from product and platform engineering teams and advise on cache behavior and edge performance
• Build and maintain CI CD pipelines in GitLab CI for safely delivering CDN configuration changes
• Partner with development teams across US and EU time zones to onboard new services behind the CDN
• Maintain documentation, runbooks, and operational procedures while contributing to monitoring and alerting on edge traffic

Middle Site Reliability Engineer – CDN, DevOps

• Work primarily with on‑premise infrastructure (bare metal and VMs): setup, maintenance, troubleshooting
• Drive clarity in ambiguous situations by defining requirements, assumptions, and next steps
• Own automation projects end‑to‑end (design → rollout → maintenance)
• Improve how we operate: harden and tune systems and also improve the way the team works in terms of operational hygiene
• Keep the platform stable, fast, and secure: servers, web servers, databases, queues
• Investigate production incidents across OS / networking / infrastructure layers, apply temporary mitigations, coordinate with developers and participate in post‑mortems
• Participate in on‑call rotations
• Use AI in all aspects of day‑to‑day work: researching, troubleshooting, developing

DevOps Engineer / SRE

• Proficient in assigned solutions including Smartsheet, Excel, and other ad hoc reporting systems understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.
• Responds to customer support inquiries in a timely manner.
• Develops knowledge based on previous inquiries and information shared by business or system experts.
• Participates and/or supports new projects as required for clinical system or clinical reporting, including understanding requirements, process considerations and collaborating on the requested solution.
• Supports analysis of findings and retesting once resolved.
• Run and disseminate routine reports.
• Updates report based on business feedback or enhancement request.
• Provides a review of changes and updates data where required.
• Reviews and responds to requests for ad hoc metrics or reporting requests.
• May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed.
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues.
• Collaborate with higher support tiers or senior team members to address complex technical or data-related issues as required.
• Active involvement in training efforts for internal and external customers.
• Develop and maintain training materials to ensure user understanding and proficiency. Responds to Service Desk tickets routed to the department system queues.

Clinical Dev Ops Analyst

• Maintain and troubleshoot Jenkins pipelines to ensure reliable code deployments
• Apply incremental AWS infrastructure changes using Terraform under established patterns and conventions
• Monitor system performance via CloudWatch and Grafana; escalate anomalies promptly
• Ensure consistency and stability across development, staging, and production environments
• Keep infrastructure documentation, diagrams, and runbooks current as the system evolves

Cloud DevOps Engineer, AWS

• Design and develop internal services and tools in Go;
• Support deployment automation and an internal developer platform;
• Design, build, and maintain scalable CI/CD pipelines using GitLab CI/CD;
• Improve and support Kubernetes-based environments;
• Contribute to the evolution of the internal deployment platform (Packman);
• Optimize stage and ephemeral environments for performance, reliability, and cost-efficiency;
• Implement and maintain infrastructure as code using Terraform and Ansible;
• Improve observability through monitoring, logging, and alerting;
• Collaborate with engineering teams to enhance developer experience and delivery speed.

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