Data Analyst

• Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved in line with the Billing Operational Plan.
• Ensure customer enquiries are resolved promptly with effective solutions that balance the needs of both the retailer and the customer, while meeting all defined service level requirements.
• Ensure all Meter Data processes are correctly followed, and any data anomalies are identified and resolved in accordance with retailer service definitions and relevant market standards.
• Ensure both payment and market transfer processes are managed effectively and in compliance with the retailer’s service definitions and operational standards.
• Manage Life Support and market compliance processes in accordance with the latest market compliance guidelines.
• Make sure network invoices are examined and processed in line with the approved procedures.
• Make sure process documents and process mapping documents are created, reviewed, and updated to reflect the current processes.
• Coordinating with both internal and external teams, supporting business outcomes, and serving as a subject matter expert to offer guidance on system enhancements, conducting user acceptance testing, and managing tariffs.
• Prepare daily reports on client portfolio billing data, ensuring accuracy and visibility of key billing metrics.
• Implement proactive data solutions to improve billing accuracy and operational efficiency.
• Support settlement reconciliation activities to ensure reconciliation targets are achieved.
• Identify and resolve billing and settlement discrepancies to reduce revenue loss and maximise dispute resolutions.
• Ensure settlement environmental management activities comply with relevant market standards and regulatory requirements.

Data Analyst – Retail Billing

• Transform business needs into actionable SQL queries and Python scripts for reporting and data analysis.
• Build and validate highly accurate reports using Tableau.
• Create and analyze KPIs across different domains.
• Partner with business stakeholders to gather analytical requirements and translate them into scalable data solutions.
• Find and fix data discrepancies and quality issues proactively with minimal supervision.
• Maintain clear documentation for all reports and processes to ensure transparency and accuracy.

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Data Analyst – Retail Billing

Senior Data Analyst