Customer Support

• Manages the meeting lifecycle including scheduling internal and external meetings, preparing, and circulating agendas, taking meeting minutes, circulating, and updating meeting minutes based on team member input, and filing meeting agendas and minutes in the Trial Master File.
• Assists with creation and maintenance of the project timeline in MS Project or similar system. Collects updates from team members, captures and documents these updates, and ensures updates are communicated to the cross-functional study team.
• Performs an array of activities and tasks in clinical systems applicable to their role and project scope.
• Manages study-specific training lifecycle by collecting, tracking, and loading training materials, assigning team members to appropriate training, and documenting completion of study-specific training in appropriate systems. Manages the maintenance of training records and files records in the Trial Master File.
• Identifies gaps in training by reviewing team member training compliance on a defined periodic basis and engages appropriate team members to ensure training completeness. Escalates to the Project Manager as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors, and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Helpdesk or similar, by reviewing team member access on a defined periodic basis, and documenting access reviews. Ensure rapid removal of system access for team members no longer affiliated with the study.
• Orders study supplies and addresses queries on study supplies.
• Prepares study binder materials and works with vendor to ensure proper binder creation and shipping to study sites. Works with vendor to obtain project-related cost estimates. Ensures vendor quotes align with invoices for completed binders and consults directly with Project Manager to approve vendor payments.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager, or other project leader.
• Manages the addition and removal of project team members in the finance system, including assignment of team members to specific tasks for time tracking.
• Reviews and approves weekly time reporting by team members. Identifies and escalates time reporting concerns to the Project Manager.
• With oversight by the Safety Lead, supports the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable.
• Manages the translation of site level documents, as applicable, per local and regional standards through document collection, tracking, vendor collaboration, engagement of stakeholders to evaluate translation completeness and vendor payments.
• Supports the management of project-specific vendors by assisting with development of the Vendor Management Plan, providing vendors with project trainings and access to systems, tracking vendor issues and overseeing vendor invoicing and payments.
• Manages the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• Supports the Project Manager with the production of various study plans, reports and updates (e.g., PM plan, country/site initiation, activation, recruitment) including preparing initial drafts, managing the collection of team member input, and finalizing content.
• Collects data and maintains monthly Key Performance Indicators (KPIs) and project health data. Circulates data to the Project Manager and internal team members as appropriate.
• Collects functional team input for the quarterly inspection readiness review.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Supports the Project Manager in the creation and maintenance of the Sponsor-facing study story board.
• Supports the Project Manager in tracking out of scope work. Prepares, with guidance, materials required for the submission of change orders.
• Performs other duties as assigned by the Project Manager.

Senior Project Support Specialist

• Working in a global leader in transport and logistics
• Collaboration with colleagues across 90 countries
• Contributing to innovative logistics solutions

Warehouse Operator, Customer Service

• Provide technical, order, and payment-related assistance/support to internal and external customers.
• Coordinate with relevant stakeholders to obtain complete case ownership.
• Improve customer satisfaction by resolving issues and clarifying doubts.
• Prepare and analyze regular statistics and track sales performance against the target.

Sales Support Specialist

• Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.
• Proactively address project issues with teams and Project Manager to prevent disruptions.
• Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.
• Serve as an escalation point for client's customer issues.
• Train, coach shift leads, and conduct weekly one-on-one coaching sessions.
• Provide appropriate positive recognition and disciplinary warnings.
• Manage vacation requests, monitor attendance, and address lateness or absences.
• Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
• Regularly review daily reports to identify and resolve anomalies.
• Create CRM/tool views for enhanced visibility and reporting.
• Good understanding of Player Support tools and processes, key support metrics, and how to apply them.
• Ability to read/interpret reports.
• Maintain awareness of project status and provide regular reports to Operations Manager.
• Conduct regular quality control checks, identifying coaching opportunities within project processes.
• Create CRM/tool views for enhanced visibility and reporting.
• Develop training materials and assist in identifying areas for training material enhancement.

Customer Support Team Lead – Chinese/English Proficient

• Investigating and delivering prompt, quality responses to players' questions
• Providing valuable feedback to our developers
• Deliver excellent customer support to players
• Assist internal teams with project-related requests
• Play a crucial role in gathering and delivering player feedback
• Maintain accurate and detailed reports
• Ensure prompt escalation of issues
• Contribute to smoother support processes with personalized macros
• Manage your time effectively to meet players' needs
• Master the gameplay knowledge of our products to serve players better

Customer Support Agent, Chinese and English - Gaming

• Provides strategic leadership and direction for pre- and post-sales services and support
• Manages customer retention (CRM) and resolves customer concerns
• Analyzes operational processes and performs training needs assessment
• Facilitates partnership among departments focusing on productivity
• Efficiently manages people and resources to drive operational excellence
• Develops customer service department procedures
• Liaises between customers and manufacturing, sales, and field service to resolve inquiries
• Executes warranty and acceptance processes and reviews warranty claims
• Manages return materials authorization processes

Customer Service Manager

• 在DSV 全球運輸和物流領域進行工作
• 完成客戶相關的操作及支持

• 處理客戶的訂單與需求，確保準時交付
• 處理客戶的投訴並尋求解決方案
• 完成主管交代的其他任務
• 使用SAP和WMS系統進行物流操作

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Senior Project Support Specialist

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