Customer Support

• Support Sales Success 🤝 Be the go-to partner for the sales team. Provide day-to-day support that helps them focus on what they do best: selling and building relationships.
• Manage Sales Operations ⚙️ Handle administrative and operational tasks related to the sales process—from preparing documentation to coordinating internal steps—ensuring accuracy and efficiency at every stage.
• Ensure a Smooth Customer Journey 🌟 Support customers throughout the sales lifecycle. Make sure inquiries, contracts, and onboarding steps are handled quickly and professionally.
• Coordinate Across Teams 🔄 Work closely with sales, onboarding, operations, and other internal teams to keep deals moving forward without friction.
• Keep Everything Organized 📊 Maintain CRM data, track sales activities, update pipelines, and ensure reports and records are always up to date.
• Assist with Sales Reporting 📈 Prepare reports, track performance metrics, and provide insights that help the sales team stay on target.
• Keep Learning & Improving 📚 Stay up to date with our products, processes, and market insights to continuously improve sales effectiveness and customer experience.

Sales Support Agent

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!

Customer Support Specialist, Slovenian, English

• Lead and develop a team of 3–4 Customer Support Agents
• Own the escalations queue in Gorgias
• Build, document, and improve support SOPs
• Oversee Gorgias configuration
• Use Shopify for order lookups and refunds
• Monitor team performance and report on metrics
• Collaborate on operations team launches and promotions
• Solve tickets alongside CS team with lower KPIs

Customer Support Manager – Team Leader

• Handle inbound customer inquiries across email and chat
• Resolve issues efficiently and thoroughly, escalating when necessary
• Navigate Shopify and customs admin to look up orders
• Maintain accurate records and follow established SOPs
• Represent two luxury brands with warmth and professionalism
• Collaborate with teammates across time zones

See all jobs on JobTailor

Sales Support Agent

Customer Support Specialist, Slovenian, English

Customer Support Manager – Team Leader

Customer Support Agent – Full-Time, B2B