Customer Support

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Swiss German Customer Care Specialist

• Lead and support an existing team both professionally and disciplinarily
• Monitor team performance and be responsible for team success
• Drive continuous improvement to ensure goal achievement
• Motivate, develop, and support employees on a daily basis
• Optimize internal workflows in collaboration with project stakeholders
• Analyze performance metrics on a daily, weekly, and monthly basis
• Prepare and conduct daily pre-shift meetings, including KPI review and action planning
• Create project-specific reports for the client
• Provide real-time support during challenging customer interactions and handle escalated cases professionally and solution-oriented
• Collaborate with key contacts to identify issues and develop KPI action plans
• Ensure compliance with all Teleperformance policies; report violations to management
• Manage time tracking and attendance records

Customer Support jobs in Croatia

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Swiss German Customer Care Specialist

Customer Support Specialist Supervisor