Customer Success Manager

• Serve as the primary contact for sales partners and their high-volume clients.
• Ensure the success of e-commerce programs and long-term business relationships.
• Build and maintain strong relationships with clients and sales partners.
• Lead and manage e-commerce program activities to meet and exceed performance goals.
• Support sales efforts with pricing, product presentations, vendor negotiations, and proposals.
• Collaborate cross-functionally to support marketing, billing, and logistics.

Senior Client Engagement Specialist

• Own and optimize Grove's lifecycle and trigger ecosystem — including complex Braze canvases, targeting and exclusion logic, Liquid personalization, and technical integrations with Shopify and Recharge
• Design, execute, and operationalize A/B and multivariate tests across channels, maintaining an ongoing testing pipeline that compounds learnings over time
• Build, QA, and deploy campaigns and canvases directly in Braze across email, push, SMS, and in-app channels
• Analyze campaign and trigger performance on a weekly and monthly basis, translating data into actionable insights
• Bring a strategic lens to lifecycle program decisions — contributing a point of view on what to prioritize, what to test next, and where the biggest opportunities are
• Collaborate cross-functionally — including playing a key role in integrating CRM with new personalization and loyalty infrastructure

Marketing Manager, CRM

• Provide FCRM research, evaluation, operational, reporting and/or analytical support to business (FCRM) partners
• Co-ordinate requests to and from, business (FCRM) partners
• Assist in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommend responses to enterprise FCRM Program questions and escalate any sensitive issues according to departmental procedures
• Analyze data and draw conclusions to meet program health reporting requirements
• Proactively identify matters requiring additional review and escalation

Customer Success Manager jobs in Maine

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Senior Client Engagement Specialist

Marketing Manager, CRM

FCRM High Risk Reviews Analyst