Customer Success Manager

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CRM Lead, CVM, Lifecycle, Retention Marketing

CRM, CVM, Lifecycle Marketing Lead

• Manage a portfolio of customer accounts and serve as their primary point of contact.
• Build strong relationships with key customer stakeholders.
• Guide customers through onboarding and adoption to ensure a successful transition from implementation to steady-state operations.
• Conduct regular business reviews and customer check-ins.
• Understand customer goals, operational challenges, and success criteria.
• Provide strategic recommendations to help customers maximize the value of Techdinamics solutions.
• Advocate for customer needs internally across Support, Operations, Product, and Sales teams.
• Coordinate with Project Managers during onboarding, implementations, and escalations.
• Ensure customer concerns are addressed promptly and effectively.
• Facilitate communication between customers and internal teams to drive successful outcomes.
• Help identify recurring customer pain points and contribute to continuous improvement initiatives.
• Monitor customer health indicators, product adoption, and engagement metrics.
• Identify and proactively mitigate churn risks.
• Develop and execute customer retention strategies.
• Identify expansion opportunities and collaborate with Account Executives on upsell and cross-sell initiatives.
• Track customer feedback and recommend actions to improve the overall customer experience.
• Maintain accurate account records and customer activity within CRM systems.
• Develop a strong understanding of Techdinamics products, integrations, workflows, and services.
• Manage multiple priorities and customer relationships effectively.
• Stay organized, accountable, and proactive in all customer interactions.

Customer Success jobs in Uruguay

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CRM Lead, CVM, Lifecycle, Retention Marketing

CRM, CVM, Lifecycle Marketing Lead

Customer Success Manager