Customer Success Manager

• Build and maintain a strong relationship with the advertisers on a day-to-day aspect as well as providing strategic planning for their growth
• Manage campaigns, analyze, and optimize performance to meet ROI goals
• Analyze data from multiple platforms for decision making
• Build and maintain strong relationships with cross-functional teams, collaborating closely with Publisher Relations, Sales, Business Development, Technical Operations, Finance, and Product to drive shared goals.
• Build tailored strategies for each client in order to maximize their monthly budgets
• Identify and drive new business opportunities, expanding and deepening both new and existing advertising relationships - bringing a sales-oriented mindset to every client interaction

Junior Client Success Manager

Onboarding Specialist

• Serve as the primary virtual point of contact for new and incoming clients.
• Initiate outbound calls, emails, and messages to welcome and onboard clients.
• Engage in conversations to discover client needs and goals.
• Clearly explain service offerings and recommend next steps.
• Schedule follow-up calls or connect clients with the right team members.
• Maintain detailed and accurate client records in our CRM system.

Client Onboarding Representative

• Lead and mentor a team that manages client relationships and ensures successful outcomes.
• Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
• Act as a senior sponsor for key accounts, building trust and influence at senior levels.
• Lead some of Autofleet's strategic projects hands-on.
• Own metrics for customer retention, expansion, and satisfaction.
• Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

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Junior Client Success Manager

Client Onboarding Representative

Head of Customer Success Management