Customer Retention Specialist

• Make outbound calls to customers — save accounts, offer solutions, and close retention conversations with confidence (~100 calls per day)
• Upsell and cross-sell relevant products based on customer needs and purchase history (50% success rate from connected calls)
• Handle inbound inquiries via live chat and phone — order updates, returns, exchanges, refunds, and product inquiries
• Coordinate with internal teams and 3PL partners to resolve shipping or fulfillment issues
• Maintain accurate and complete customer interaction records
• Identify recurring issues and suggest improvements to processes or templates
• Meet or exceed performance targets for response time, resolution rate, and customer satisfaction
• Perform other customer experience–related tasks as assigned (responsibilities are not limited to the above and may evolve based on team needs and performance)

Customer Retention Associate managing inbound inquiries and outbound calls for customer retention

Customer Retention Associate – Voice

Customer Retention Associate managing inbound inquiries and outbound calls for retention solutions. Focused on upselling products and enhancing customer loyalty within a remote environment.

• Help improve employee retention
• Check why people leave and help fix the problem
• Support onboarding and probation
• Help with performance reviews
• Create and improve career growth plans
• Work with managers on employee concerns
• Help plan learning activities with the training team
• Track HR metrics like retention, engagement, and training
• Make sure HR policies support learning and growth

HR Learning & Retention Specialist supporting employee growth at BambooHR

HR Learning & Retention Specialist

HR Learning & Retention Specialist at BambooHR helping employees learn and grow. Focused on improving retention and supporting onboarding and career development initiatives.

Customer Retention Specialist jobs in Philippines

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Customer Retention Associate – Voice

HR Learning & Retention Specialist