Customer Agent

• Handle incoming merchant queries (by phone, email, or chat) on topics like terminals, payouts, fees, app support, account changes, and more.
• Diagnose issues, follow product and support playbooks, and resolve or escalate using defined workflows.
• Create and manage Zuper jobs (collections, swaps, accessory deliveries) with complete and accurate data for the Supply Chain team.
• Run recovery or terminal return calls after merchant churn, following the CR Recovery Call guide.
• Deliver consistently high productivity, CSAT, and quality scores—always communicating with empathy and clarity.
• Correctly classify tickets in Sprinklr or Zendesk, feeding valuable data into dashboards and reporting tools.

Customer Agent jobs in Spain

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Customer Relations Agent