Consultant

• Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.
• Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.
• Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients.
• Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches.
• Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.
• Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability.
• Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation.
• Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.
• Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows.
• Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).
• Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.

Technical Consultant

• Guarantee the technical and functional architecture of the SCOPE information system, in coordination with Renault and Mobilize teams
• Administer the Data Warehouse
• Manage processes related to the Data Warehouse
• Administer the SCOPE ecosystem infrastructure
• Collaborate with IT project managers
• Manage Renault SCOPE IT infrastructures
• Database administration (ORACLE), system administration (Windows and Linux servers), and IT tools
• Select suitable infrastructures for projects
• Manage access rights

Data Consultant – Infrastructure

• Manage Workday integration projects: analysis, design, testing, deployment, risk tracking and scheduling
• Coordinate the various teams involved: global/local HRIS, IT, HR, vendors, support, etc.
• Provide regular and relevant reporting on project progress
• Propose improvements to existing integrations
• Configure the tool: mappings, integration steps within business processes, calculated fields, custom reports…
• Keep project documentation up to date
• Handle connectivity tickets and integration incidents
• Track tickets in Jira and contribute to improving performance indicators
• Support internal teams in building Workday expertise
• Monitor solution updates and releases (functional enhancements)
• Contribute to RFPs, pre-studies and projects related to back-office tools
• Ensure compliance with the group's IT security rules

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Technical Consultant

Data Consultant – Infrastructure

Consultant Workday