Consultant

• Responsible for leading and managing complex environmental and social projects across Africa
• Oversee multidisciplinary project teams, ensuring timely and high-quality delivery of all project deliverables
• Coordination and preparation of ESIA reports
• Facilitation of public and stakeholder engagement processes
• Consultation with regulatory authorities

Associate Environmental Consultant

• Independently manage complex projects and resolve technical and delivery-related challenges
• Develop waste management strategies for buildings, master plans, and city-scale developments
• Conduct waste generation analysis and recommend infrastructure sizing for MRFs, composting facilities, transfer stations, and landfills
• Support techno-economic and feasibility assessments to evaluate cost and operational performance
• Review and validate project deliverables to ensure compliance with regulations and best practice
• Lead client workshops, coordination meetings, and progress reviews
• Advise clients on waste reduction, recycling, and disposal solutions that are practical, sustainable, and cost-effective
• Monitor and report on project performance and initiative effectiveness

Senior Waste Management Consultant

• Design, implement, and optimize workflow automation within Asana and related business systems
• Configure and maintain Asana workspaces, teams, projects, portfolios, templates, and custom fields
• Develop scalable project and task structures aligned with organizational workflows
• Standardize project management processes and governance within Asana
• Optimize permissions, access structures, naming conventions, and organizational standards
• Build cross-platform automations using: Microsoft Power Automate, Zapier, Make (Integromat), Slack / Microsoft Teams, Outlook / Gmail integrations
• Analyze existing operational workflows and identify automation opportunities
• Build dashboards and reporting structures within Asana
• Support integrations between Asana and external systems
• Develop workflow documentation, SOPs, and user guides
• Train team members on Asana usage and workflow standards

Asana Automation Consultant – Contract

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Managing Consultant – Strategy & Transformation

• Serve as the first line of support for client inquiries, requests, and tickets
• Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines
• Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation
• Collaborate with fellow support team members to document solutions, client interactions, and best practices
• Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions
• Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations
• Support testing activities for configuration changes, enhancements, and system updates
• Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise

Support Consultant I/II

• Own and manage client support requests, from troubleshooting and reporting to configuration changes and system enhancements.
• Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness.
• Partner with Senior Consultants and cross-functional teams to escalate, solution, and implement more complex client needs.
• Collaborate with internal delivery teams to ensure consistent, high-quality service across all client engagements.
• Learn and apply Appficiency’s methodology for support and consulting delivery, ensuring alignment with best practices.
• Provide timely, professional communication with clients, meeting SLA commitments and maintaining high satisfaction scores.
• Document all issues, actions, and resolutions in the support system to build a robust knowledge base.
• Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes and enhancements.
• Support the development of internal documentation, process improvements, and client-facing resources.
• Proactively monitor and prioritize tickets, balancing urgency, impact, and client expectations.

Support Consultant III

• Hold responsibility for the overall delivery of the project
• Manage both the technical and commercial aspects of projects
• Provides guidance and mentorship to more junior team members
• Lead and manage sustainability certification processes (LEED, WELL, Estidama, etc.)
• Prepare and review technical documentation and calculations
• Act as Project Manager / Lead Consultant on assigned projects
• Manage project timelines and deliverables
• Review design submissions for sustainability compliance
• Conduct site inspections and progress reporting
• Prepare high-quality reports and presentations

Senior Sustainability Consultant

• Consult and support the Miles application with focus on PAL output documents.
• Analyze business and technical requirements and derive test scope.
• Handle change requests: planning, coordination of implementation, and alignment of document content (including legal alignment if required).
• Analyze incidents, coordinate defect resolution, and perform follow-up testing.
• Coordinate and execute test activities, including test case execution.
• Create, track, and manage defects through to resolution.

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