Compliance

• Act as the central hub between local banks, the outsourced reporting provider (Swedbank AB in Sweden), technology/development and compliance
• Maintain up-to-date knowledge of MiFID II, MiFIR, EMIR (Refit), and applicable local Baltic regulatory requirements
• Monitor regulatory changes and coordinate assessing their impact on reporting obligations
• Act as the primary point of contact and day-to-day manager of the outsourced reporting provider (group)
• Participate in outsourced reporting provider Regulatory screening forums

Regulatory Transaction Reporting Coordinator – Baltics

• Support evidence collection and documentation for internal and external audits.
• Assist in maintaining compliance with frameworks such as SOC 2, PCI DSS, GDPR, and HIPAA/HITECH.
• Help manage and track compliance activities, monitoring efforts, and remediation tasks.
• Support Third-Party Risk Management activities, including reviewing and tracking vendor compliance.
• Contribute to security questionnaires and support customer-facing compliance discussions.
• Participate in internal and external assessments of systems and processes.
• Collaborate with engineering and product teams to implement and maintain security controls.
• Prepare audit documentation and reports aligned with compliance requirements.
• Contribute to the continuous improvement of compliance processes and documentation.
• Stay informed on emerging security and regulatory trends and support internal knowledge sharing.

Governance, Risk, and Compliance Specialist

• Own and lead compliance programs and audit processes (SOC 2, PCI DSS, GDPR, HIPAA/HITECH) from planning through successful completion.
• Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery.
• Act as a primary point of contact for external auditors, customers, and prospects on security and compliance matters.
• Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires.
• Oversee internal and external assessments across systems, services, and teams.
• Own and evolve the Third-Party Risk Management program, managing and monitoring the security compliance of vendors and partners.
• Maintain, enhance, and scale security controls and compliance processes across the organization.
• Partner with engineering and product teams to translate compliance requirements into practical implementations.
• Track and drive remediation efforts, ensuring accountability and timely resolution.
• Produce and present audit and compliance reports to internal stakeholders and leadership.
• Act as a strategic advisor by promoting security awareness and staying ahead of evolving regulatory and compliance trends.

Senior Governance, Risk, and Compliance Specialist

• Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.
• Ensure customer KYC meets the internal policies.
• Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations.
• Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects.
• Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
• Communicates at an intermediate level through data, graphs, and visuals
• Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.

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Regulatory Transaction Reporting Coordinator – Baltics

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