Community Manager

• Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.
• Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.
• Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.
• Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.
• Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.
• Develop programs to recognize and amplify customer advocates and top contributors.
• Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.
• Implement and maintain moderation policies to ensure compliance with brand and data governance standards.
• Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).
• Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.
• Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.

Customer Community Manager

• Ser responsable de soluciones de principio a fin.
• Realización de una venta consultiva técnica en la venta directa con cliente.
• Prospección y mantenimiento de clientes para la apertura de negocio.
• Trabajar de manera transversal con diferentes equipos y organizaciones.
• Participar en proyectos de alto nivel tecnológico y de alto interés profesional.
• Realizar la elaboración, presentación y seguimiento de ofertas técnicas enviadas a clientes.
• Dar soporte a clientes tanto externos como internos para asesorar qué mejor componente hay que instalar en las máquinas del cliente.
• Realización de una venta consultiva técnica tanto en la venta con el comercial como en la venta directa con cliente.
• Asesoramiento adecuado del mejor componente.

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Customer Community Manager

Ingeniero/a Comercial