Communications

• craft internal communication plans that help sales agents and leaders prepare for changes
• develop communications that support the broader change plans created by the Change Management team
• create campaigns for different audiences, raising awareness of what is changing
• determine the knowledge management strategy for such communications
• manage internal channels and continuously improve their usage and effectiveness
• draft and distribute regular communications associated with all change management projects
• design and implement knowledge management strategies and systems
• promote knowledge-sharing behaviors across teams
• identify opportunities for automation, templates, and self-service resources

Senior Communications Professional – Change Management

• Launch a digital financial literacy program (build from plan to live)
• Assist in coordinating key steps to prepare a financial literacy program for launch (content readiness, stakeholder reviews, and timeline tracking)
• Help organize program components such as content modules, landing page copy, FAQs, disclaimers, and user pathways to make the experience easy to navigate and share.
• Track milestones, document feedback, dependencies, and approvals; maintain clear records of decisions and next steps.
• Contribute to a social media campaign
• Help develop a social media content calendar aligned to program goals
• Draft and refine social content (educational post, short-form series, awareness content)
• Build a small library of evergreen content that can be reused over time
• Coordinate feedback and approvals with internal partners (brand, compliance, etc.)
• Collaborate with creative partners to request and refine visual assets
• Define success metrics and reporting with leadership
• Work with the VP to establish success metrics for public engagement (e.g., awareness, interaction, click-through, sign-ups/completions)
• Build a simple reporting cadence (weekly snapshot + end-of-internship summary)
• Assist with thought leadership content development
• Support the VP with drafting and packaging thought leadership content tied to financial access and literacy

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