Clinical Specialist

• Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products.
• Answers clinical questions from doctors, technicians, sales representatives, etc.
• Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information.
• Follows up on previous product evaluations and conversions or complaints that require additional information.
• Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers.
• May ensure clinical details involving customer complaints are documented.
• May attend meetings to help determine which events/incidents require notification to regulatory authorities.
• Liaison between the lab/customers and Sales Representatives.
• May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability.
• Conducts ongoing staff training and provides clinical feedback to resolve customer related issues.
• Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field.
• May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits.
• Provides information on new technologies, procedures and changes in the medical device industry.
• May develop product training and procedural materials.
• May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm.
• Works with the T.I.A. Department to improve existing products and the development of new products.
• May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements.
• Performs other related duties and tasks as required.

Clinical training provider for Merit Medical devices and procedures

National Clinical Specialist

Providing clinical training and support for users of Merit Medical devices and products across various medical fields. Liaising with sales teams and medical professionals to enhance product knowledge and usage.

• Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3) in the Electrophysiology and OR suites.
• Provide support and expertise on the full Biosense Webster product portfolio relating to electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo (ICE) catheters, RF and PFA ablation generators.
• Act as the main point of contact for all clinical considerations at hospital accounts in the territory (including customer in-servicing, inventory management and equipment troubleshooting).
• Act as a technical resource through education and training relating to CARTO 3, Biosense Webster products, ablation techniques, and electrophysiology procedures with new and existing customers (physicians, nurses and technologists).
• Responsible in playing an integral part in optimally rolling out new technology, including peer to peer training amongst BW staff, customer training & presentations and physician feedback collection.
• As a key member of the field team, manage account relationships in a thoughtful and strategic manner in collaboration with the Product Specialist to drive business and market share growth objectives.

Clinical Account Specialist providing support on electrophysiology systems at Johnson & Johnson

Clinical Account Specialist – Electrophysiology

Clinical Account Specialist providing clinical support on electrophysiology mapping systems at Johnson & Johnson. Engaging with healthcare providers and ensuring effective use of advanced medical technologies.

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National Clinical Specialist

Clinical Account Specialist – Electrophysiology