Clinical Operations

• Responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy.
• Overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities operating within the philosophy, mission and budget capabilities of the hospice program.
• Maintains responsibility for day-to-day functions related to patient/family care services and assuring high care quality.
• Maintains oversight as evidenced by onsite location visits weekly.
• Responsible for managing key programs in assigned area: pharmacy, medical supplies, durable medical equipment, mileage, and labor.
• Owner of Pre-Bill compliance and unbilled outcomes.
• Ensures productivity and performance standards are met by all disciplines.
• Ensures all Conditions of Participation, regulatory standards and Standards of Care are being met as per corporate policy.
• Regularly participates in internal and external hospice care related education programs.
• Coordinates closely with the Hospice Area Market Executive to set a clear, positive, professional management example.
• Coordinates, monitors and reviews activities and performance of all contracted ancillary services.
• Recruits, hires, orients, supervises, coaches, and is responsible for the professional development of Hospice Director(s) of Clinical Services.
• Manages palliative care program in area.
• Performs other duties as assigned.

Hospice Area Executive – Clinical Operations

• Design and scale Sylvan Health’s clinical operating model to support high-quality, nutrition-driven care delivery
• Establish and optimize workflows across patient onboarding, provider workflows, engagement, care delivery, and follow-up
• Provide strategic insights and maintain clinical metrics/dashboard for executive communication
• Define and track key clinical and operational KPIs (.g. engagement, retention, outcomes, utilization)
• Ensure consistency, quality, and compliance across all clinical programs and partner implementation
• Act as escalation point of contact across partners for program delivery by identifying and resolving clinical operational bottlenecks
• Build and maintain scalable systems to support clinical operations, reporting, and insights
• Partner with Operations to enhance tools that enable efficient care delivery
• Oversee data integrity and accountability across RD network for clinical metrics
• Implement bespoke solutions for care delivery while improving visibility, accountability, and executive decision making
• Support hiring, onboarding, and development of clinical operations and RDs
• Manage and scale Team Leads and RD pods for growth
• Establish clear performance expectations, coaching frameworks, and accountability structure
• Foster a high-performance, mission-driven team culture
• Communicate performance, insights, and recommendations to senior leadership

Director, Clinical Operations

• Leading and executing complex clinical trial contracts and budget negotiations with investigative sites, CROs and vendors
• Partnering with Clinical Operations leadership to develop and deliver contracting and budgeting strategies across programs and portfolios
• Providing strategic input into study feasibility, start up planning and early budget development
• Ensuring contracts and budgets comply with company policies, regulatory standards and regional requirements
• Collaborating closely with Clinical Operations, Finance, Legal and study teams to drive timely execution and approvals
• Identifying financial, operational and regional risks and proactively proposing mitigation strategies
• Tracking contract and budget performance, reporting trends and key metrics
• Driving continuous improvement initiatives to enhance efficiency, consistency and best practices
• Acting as a subject matter expert on contract templates, budget models and industry standards

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Hospice Area Executive – Clinical Operations

Director, Clinical Operations

Senior Specialist – Clinical Operations