Claims Specialist

• To analyze and process low to mid-level auto and transportation claims
• Processes auto property damage and lower level injury claims
• Assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy
• Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution
• Identifies and pursues subrogation opportunities; secures and disposes of salvage
• Communicates claim action/processing with insured, client, and agent or broker when appropriate
• Maintains professional client relations
• Performs coverage, liability, and damage analysis on all claims assignments
• Performs other duties as assigned
• Supports the organization's quality program(s)
• Travels as required

Claims Representative, Auto – Property Damage

• Manage moderate to complex commercial claims involving bodily injury and property damage
• Independently investigating, evaluating, negotiating, and resolving third-party General Liability claims
• Assess liability and coverage, negotiate resolutions, and develop strategies that balance fairness, efficiency, and business outcomes
• Play a role in helping elevate file quality and mentor others by sharing expertise

Senior Claims Representative – Bodily Injury

• Examining and appropriately interpreting insureds’ policies, forms in force, and other records to determine coverage and extent of the company’s exposure and policy limitations
• Applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines
• Desk reviewing, drafting, adjusting, and approving estimates of damage and loss amounts for structural damages, mitigation, remediation, etc
• Using varying methods of investigation, including taking recorded statements, consulting with experts, identifying property damage, and reviewing documentation
• Keeping active communication and working with customers, their representatives, contractors, and experts throughout the Claims process from first notice of the claim through repair completion
• Working with public adjusters and attorneys that may represent the insured(s) and responding to all notices and letters in accordance with state guidelines

Senior Claims Adjuster, Large Loss

• Prepare, update, and submit stop loss filing packages, including initial, subsequent, and year-end filings as needed
• Track claim activity and follow up through to completion with stop loss carriers and other stakeholders to help ensure reimbursements are received accurately and timely
• Monitor assigned employer groups and clients using reports, analysis, and reimbursement activity trends
• Assist in researching and reconciling discrepancies between requested reimbursement amounts and amounts returned by stop loss carriers
• Serve as an advocate for clients by helping capture the maximum eligible reimbursements available under applicable stop loss policies
• Review claim documentation for completeness, accuracy, and alignment with policy provisions and filing requirements
• Research and resolve cases that require additional analysis, documentation, or explanation
• Communicate with internal and external stakeholders to obtain information, resolve issues, and support timely filing resolution
• Partner with cross-functional teams, including areas such as underwriting, finance, eligibility, and client support, to facilitate filing resolution
• Maintain accurate records, logs, and supporting documentation related to assigned stop loss filings and reimbursements
• Escalate complex issues or delays appropriately and support process improvement efforts when trends or gaps are identified

Stop Loss Claims Analyst

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Claims Representative, Auto – Property Damage

Senior Claims Representative – Bodily Injury

Senior Claims Adjuster, Large Loss

Stop Loss Claims Analyst

Claims Specialist II