Chief of Staff

• Own the operational cadence and rhythm for CST LT, i.e., Weekly check-ins, Monthly Operating Reviews, Quarterly Business Reviews, Extended Leadership Reviews, and Strat plan summits.
• Design the agenda, meeting planning, and post-meeting follow-ups for operating mechanisms and meetings.
• Own a business performance management scorecard, including a report-out of key enterprise and OU KPIs, and follow up to drive progress against key KPIs and OKRs
• Serve as a liaison between the CST OU President and other senior leaders, employees, portfolio, corporate, and external stakeholders.
• In partnership with the VP of Strategy, CST CFO, VP of HR, and Communications leader, prepare presentations, reports, and other communications on behalf of the President or other key leaders at CST LT.
• Facilitate effective communication across the business unit to ensure alignment and collaboration.
• Own and advance the CST Strategy and Transformation agenda: Lead the development of longer-term strategic and business plans, in alignment with Medtronic's corporate strategic planning process. Support the overall CST Transformation agenda and monitor the progress of key strategic initiatives in support of the transformation agenda, including key metrics and milestones.

Senior Director of Strategy, Chief of Staff

• The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
• This position advocates for pets and their quality of life; builds a long-term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health.
• The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high-quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.
• Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care.
• Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
• Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
• Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.
• Provide effective communication between associates, clients, field leadership and Central Team Support.
• Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.

Area Chief of Staff

• Manage the hospital and ensure the highest quality of veterinary care.
• Advocate for pets and their quality of life; build long-term bonding relationships with clients.
• Partner with the Practice Manager to operate an effective and productive veterinary medical team.
• Ensure a safe and engaging hospital environment, and improve both medical quality and business performance.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Train the team on Banfield guidelines and practices and supervise associates to ensure compliance.
• Oversee and train associates on professional, efficient and exceptional client service.
• Identify potential bottlenecks and formulate solutions for medical operations.
• Direct, lead and mentor Associate Veterinarians to realize their full professional potential.
• Create and maintain veterinarians’ schedules and manage time off and CE scheduling.
• Act as communications liaison, holding routine hospital team meetings and sharing business information.

• Act as Chief of Staff to the SVP & GM, providing strategic counsel, managing executive communications, and coordinating key initiatives and decision-making processes.
• Lead and develop a high-performing team within the Hybrid Cloud organization, fostering a culture of continuous improvement.
• Partner with product and engineering leaders to drive planning, budgeting, and operational execution across multiple sites.
• Establish governance frameworks for leadership meetings, decision follow-up, and accountability.
• Create and present executive-level materials, including presentations, updates, and analytical reports for strategic reviews and planning.
• Represent the Private Cloud & Flex Solutions business in cross-BU forums, aligning dependencies, timelines, and commitments.
• Drive process excellence, operational rigor, and continuous improvement initiatives to increase efficiency and quality.
• Define and track KPIs, workflows, and metrics; analyze data to provide actionable insights and recommendations.
• Lead operational programs related to organizational readiness, operating models, and cost initiatives.
• Manage cross-functional dependencies, risks, and escalations to ensure on-time, high-quality delivery of products and services.

Chief of Staff, VP of Strategy and Operations

• Act as Chief of Staff to the SVP & GM, providing strategic counsel, managing executive communications, and coordinating key initiatives and decision-making processes
• Lead and develop a high-performing team within the Hybrid Cloud organization, fostering a culture of continuous improvement
• Partner with product and engineering leaders to drive planning, budgeting, and operational execution across multiple sites
• Establish governance frameworks for leadership meetings, decision follow-up, and accountability
• Create and present executive-level materials, including presentations, updates, and analytical reports for strategic reviews and planning
• Represent the Private Cloud & Flex Solutions business in cross-BU forums, aligning dependencies, timelines, and commitments
• Drive process excellence, operational rigor, and continuous improvement initiatives to increase efficiency and quality
• Define and track KPIs, workflows, and metrics; analyze data to provide actionable insights and recommendations
• Lead operational programs related to organizational readiness, operating models, and cost initiatives
• Manage cross-functional dependencies, risks, and escalations to ensure on-time, high-quality delivery of products and services

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