Chief of Staff

• The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.
• This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.)
• Partner with the Practice Manager (if applicable) to drive the culture and delivery of quality care.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience.
• Deliver veterinary operations KPI's through leadership and partnership with practice managers.
• Ensure compliance with Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews.
• Act as a brand ambassador in the local veterinary community.

Veterinarian – Area Chief of Staff

• Serve as the Senior Vice President’s trusted advisor by synthesizing information, identifying decision options, and recommending actions.
• Manage the division’s operating cadence—including leadership meetings, strategic reviews, governance forums, and business reporting cycles.
• Translate enterprise and divisional priorities into actionable plans with clear milestones, owners, and measurable outcomes.
• Develop executive level communications such as presentations, briefings, talking points, and leadership updates.
• Facilitate alignment across key leadership stakeholders on shared business priorities and decisions.
• Lead or support enterprise level initiatives including portfolio optimization, M&A support, and transformation programs.
• Design and manage governance frameworks that enhance disciplined decision-making, transparency, and accountability.
• Operate with discretion and sound judgment when handling sensitive matters and organizational challenges.
• Identify, escalate, and mitigate risks while proactively removing barriers to execution.

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Veterinarian – Area Chief of Staff

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