Chief Technology Officer

• Define and maintain the North American technology product strategy, ensuring full alignment to the Group-wide claims product strategy and ClaimPilot transformation roadmap.
• Ensure NA platform decisions support the Group’s commitment to ClaimPilot as the global unified claims platform, replacing legacy and siloed systems across business lines.
• Embed “build once, use many” product principles, ensuring reusable components and shared capabilities reflect the Group product architecture.
• Own multiyear NA product roadmaps covering platforms, tools, analytics, workflow, and client interfaces, ensuring alignment with Group product governance and prioritisation.
• Translate business and technology strategy into sequenced, outcome-based delivery increments for engineering teams.
• Oversee the lifecycle of technology products from discovery through adoption, scale, maturity, and retirement.
• Lead initiatives to consolidate legacy claims systems into the modern ClaimPilot platform.
• Support the displacement of third party claims systems and tools where Davies IP is available, consistent with Group platform strategy.
• Work with Group Product to ensure NA requirements inform global platform evolution and shared component enhancement.
• Operate within Group product governance, OKR frameworks, and decision making structures to ensure transparency, control, and prioritised value delivery.
• Provide visibility of NA roadmap progress, migration performance, capability adoption, delivery velocity, and risk.
• Ensure compliance with Group architecture, cyber, security, and AI governance standards for all NA product initiatives.
• Partner with business unit leaders, operations, engineering, data, and architecture teams to translate NA business needs into coherent product strategies and delivery priorities.
• Represent North America in Group product forums, contributing market-specific insights, user needs, and value cases into the global roadmap.
• Communicate product strategy, roadmap progress, and migration outcomes across executive and operational leadership.
• Drive adoption of ClaimPilot and associated shared services across NA internal teams and clients.
• Define and track key product usage, migration, operational efficiency, and experience metrics to evidence value delivered.
• Partner with business to realise benefits related to reduced duplication, cost savings, improved claim cycle times, and enhanced client outcomes.

Head of Technology Products

• Develop and maintain enterprise architecture models that align with business objectives.
• Create IT roadmaps and strategies for digital transformation and modernization.
• Evaluate emerging technologies and recommend adoption strategies.
• Oversee the integration of IT systems across departments.
• Ensure interoperability and scalability of technology platforms.
• Monitor system performance and implement improvements.
• Establish and enforce IT standards, policies, and procedures.
• Ensure compliance with industry regulations and cybersecurity protocols.
• Lead risk assessments and mitigation planning.
• Work closely with business leaders, IT teams, and stakeholders to align technology initiatives.
• Lead cross-functional teams in the execution of enterprise-wide projects.
• Provide mentorship and guidance to technical staff.
• Prepare proposals and estimates for IT projects.
• Monitor project progress, budgets, and timelines.
• Apply corrective actions when projects deviate from plans.

Senior Business Technology Manager – Office of the CTO

• Acts as the primary senior technology partner to business unit leadership, serving as a member of the respective executive leadership teams and ensuring strong alignment between technology and business strategy
• Coordinates across Technology, Cyber Security, Digital, and Data organizations to deliver integrated, end-to-end solutions that meet business needs
• Defines long-term technology strategy and roadmaps—aligned to enterprise priorities and developed in partnership with Enterprise Architecture—to accelerate execution of business unit strategic plans
• Leads the full lifecycle of application systems for the business units, overseeing design, development, deployment, and ongoing maintenance while ensuring platforms remain stable, secure, reliable, technically mature, and aligned to business outcomes
• Champions a culture of risk ownership and accountability, compliance, and continuous improvement within the TODD teams to encourage associates to approach situations with a compliance and operational excellence mindset
• Establishes and oversees partnerships across TODD to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite

See all jobs on JobTailor

Head of Technology Products

Senior Business Technology Manager – Office of the CTO

Head of Technology Products

Chief Information Officer – Consumer, Marketing & Digital